Hardware Support Technician
Location: Lander, WY
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you passionate about technology and eager to make a difference in a dynamic IT environment? Our client is actively seeking a dedicated Hardware Support Technician in Lander, WY for a pivotal short-term opportunity. As a Hardware Support Technician, you will play a critical role in a comprehensive hardware refresh project, with a primary focus on upgrading systems from Windows 10 to Windows 11. This is an excellent chance to contribute to a high-impact initiative, collaborating directly with a top-tier organization renowned for its robust, team-oriented culture and commitment to technological advancement.
In this full-time position, you will support the smooth execution of device replacements and installations, ensuring the latest technology is in place to drive organizational success. If you are skilled in IT support, thrive in fast-paced settings, and are looking to advance your career in a supportive environment, we encourage you to apply by clicking the application button today!
Hardware Support Technician - Summary- Support the hardware refresh initiative focused on migrating devices from Windows 10 to Windows 11.
- Deliver seamless hardware installation, software setup, and data migration services.
- Provide first-level troubleshooting and technical support to end users during the upgrade process.
- Collaborate with IT teams to ensure project goals and timelines are met efficiently.
- Contribute to a culture of customer service and continuous improvement in information technology.
- Replace outdated devices and efficiently install new hardware as part of a large-scale Windows migration project.
- Install required software and confirm proper functionality on upgraded machines.
- Migrate user files and data securely from legacy devices to new systems, maintaining data integrity and confidentiality.
- Deliver Tier 1 technical support, addressing user questions and resolving basic troubleshooting issues during the upgrade process.
- Work closely with the client’s IT team to resolve any additional support needs, ensuring seamless adoption of new technology.
- Document processes, issues, and resolutions to support ongoing IT initiatives and knowledge sharing.
- Competitive compensation package tailored for IT professionals.
- Comprehensive benefits, including medical, dental, and vision insurance from day one.
- Opportunity to participate in an Employee Stock Ownership Program (ESOP).
- Access to life insurance and other supplemental benefits.
- Work in a close-knit, team-oriented environment with a focus on professional growth.
- Recognition through industry accolades, such as the ClearlyRated’s Best of Staffing® Client and Talent Award for 12 consecutive years.
- Experience providing basic IT support, particularly in Tier 1 environments.
- Proficiency with Windows operating systems, including both Windows 10 and Windows 11.
- Demonstrated experience with computer setups, file migration, and software installation.
- Strong problem-solving skills and the ability to manage multiple tasks in a high-volume environment.
- Exceptional attention to detail and a commitment to delivering outstanding customer service.
- Ability to collaborate effectively with diverse technical teams and end users.
- Technologically savvy with a passion for IT support and device management.
- Excels in fast-moving environments where accuracy and efficiency are paramount.
- Possesses a proactive attitude and is eager to contribute to an impactful technology upgrade project.
- Demonstrates resilience under pressure and a willingness to learn new systems and processes.
- Values teamwork and open communication, fostering positive relationships with colleagues and users.
- This full-time Hardware Support Technician position offers the chance to work on a high-visibility IT project in Lander, WY, supporting an industry-leading organization with over 25 years of proven success.
- Employees benefit from a supportive corporate culture that prioritizes professional development and recognizes achievement.
- Lander, WY is known for its welcoming community and opportunities for professional growth in the IT field.
- Our client is an equal opportunity employer, fully committed to diversity, equity, and inclusion in the workplace.
- Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- Compliance with all governmental recordkeeping and reporting requirements for civil rights laws is strictly maintained. Voluntary self-identification of race, ethnicity, gender, and veteran status is respected and confidential, with no impact on employment decisions.
Ready to join a leading organization and make a tangible impact as a Hardware Support Technician in Lander, WY? Take the next step in your career journey—click the application button now to apply!