General Manager
Location: Westborough, MA
Job Type: FULL_TIME
Company: Superior Talent Source
Salary: 80k/year - 90k/year
Category: GM
Job Description Apply Now
General Manager (GM) - Restaurant
We are seeking an experienced, dynamic General Manager (GM) with a strong background in hospitality operations to lead a premier casual steakhouse. As a General Manager, you will be responsible for ensuring the seamless execution of daily restaurant activities, driving guest satisfaction, maximizing financial outcomes, and inspiring a high-performing team. This full-time leadership opportunity is ideal for individuals who are passionate about delivering exceptional hospitality and fostering a culture of operational excellence.
The General Manager position is a pivotal role that oversees all facets of the restaurant, from food quality and guest experience to team development and financial performance. With a direct impact on both the front-of-house (FOH) and back-of-house (BOH) teams, the General Manager (GM) will set the standard for service, safety, and hospitality while creating a positive and inclusive workplace environment. Our company is dedicated to supporting professional growth, providing comprehensive benefits, and cultivating a supportive, people-first culture. As a General Manager, you will have the opportunity to advance your career while making a significant contribution to a respected and guest-loved restaurant brand.
Located in a vibrant community, this role offers the chance to work in a thriving area known for its welcoming atmosphere and opportunity for professional development. As a full-time General Manager (GM), you will play a key role in shaping the guest experience and leading your team to success.
General Manager - Restaurant Summary- Lead all aspects of daily restaurant operations, ensuring smooth execution and adherence to company standards.
- Serve as the primary point of contact for guests, team members, and vendors.
- Embody the values of hospitality, integrity, and teamwork in every interaction.
- Drive continuous improvement in service, safety, and profitability.
- Oversee day-to-day operations for both front-of-house and back-of-house, maintaining high standards of food quality, cleanliness, and compliance with health and safety regulations.
- Recruit, train, mentor, and retain a diverse team of restaurant professionals, fostering a positive culture of collaboration and respect.
- Deliver outstanding hospitality to every guest by ensuring prompt service, addressing feedback, and resolving concerns effectively.
- Analyze and monitor restaurant financials, including sales performance, budgeting, P&L statements, inventory, and cost controls to maximize profitability.
- Implement and maintain training programs to develop team skills and promote career growth within the organization.
- Ensure consistent adherence to food safety standards and regulatory requirements through regular coaching and quality assurance checks.
- Establish clear communication channels with staff, leading meetings and providing actionable feedback to drive performance.
- Execute company initiatives and promotions, aligning with brand standards and strategic goals.
- Maintain and troubleshoot POS and restaurant management systems as needed.
- Schedule team members effectively to meet business needs, including nights, weekends, and holidays.
- Competitive base salary with performance incentives.
- Direct deposit and 401K plan for retirement savings.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- Paid time off (PTO) for work-life balance.
- Employee discounts on dining and merchandise.
- Clear path for professional and career advancement within a supportive company structure.
- People-first, inclusive workplace culture.
- Minimum of 5 years' experience as a General Manager or Managing Partner in a high-volume, full-service restaurant setting.
- Demonstrated leadership abilities, with a proven track record of team development and motivation.
- Comprehensive operational knowledge of both front-of-house and back-of-house procedures.
- Strong commitment to delivering top-tier hospitality and guest satisfaction.
- Financial proficiency, including budgeting, P&L, inventory, and cost management.
- Exceptional communication skills and effective problem-solving abilities.
- Experience with POS and restaurant management systems.
- Ability and willingness to work a flexible schedule, including nights, weekends, and holidays as business requires.
- Inspirational leader with a hands-on management style and a passion for hospitality excellence.
- Strategic thinker who thrives in a fast-paced environment and can adapt to changing priorities.
- Energetic, approachable, and committed to fostering a positive team environment.
- Ambitious professional seeking long-term career growth in the restaurant industry.
- Excellent at building relationships with guests, team members, and community partners.
- As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, you consent to communication via SMS text message moving forward.
- We are proud to be an Equal Opportunity Employer (EEO), committed to creating an inclusive and diverse workplace for all team members.
If you are a results-driven leader ready to make a significant impact in the restaurant industry, we encourage you to apply for the General Manager (GM) position by clicking the application button. Join a team that values hard work, hospitality, and professional excellence!