Front Office Administrator
Location: ORLANDO, FL
Job Type: fulltime
Company: Jim Ackerman - State Farm Agency
Salary: $20.0 - $30.0 per hour
Category: Customer Service
Job Description Apply Now
If you are searching for a rewarding career opportunity in a professional insurance office, consider joining our team as a Front Office Administrator. This position is an excellent fit for individuals who excel at administrative tasks, customer interaction, and thrive in a dynamic office setting. As a Front Office Administrator, you will play a pivotal role in ensuring the smooth daily operations of the office, delivering high-quality customer service, and supporting the agency’s mission to provide outstanding service to policyholders and visitors. This full-time opportunity offers growth potential, valuable industry experience, and the chance to be part of a collaborative environment.
Located in Baldwin Park, FL, our office values dedication, professionalism, and a commitment to service excellence. We welcome candidates with strong organizational skills and a customer-first mentality. While bilingual Spanish/English abilities are highly appreciated to better serve our diverse client base, they are not mandatory for this role. The Front Office Administrator position is ideal for individuals who are attentive to detail, possess excellent communication skills, and are eager to contribute positively to our agency’s daily operations.
As the first point of contact in the office, you will represent the agency to clients and visitors, manage incoming communications, and handle a variety of essential administrative duties. The role requires a dependable professional who is comfortable multitasking, adapting to new systems, and providing a welcoming atmosphere for everyone who interacts with the agency. This position also requires a Florida Property and Casualty (440) license and previous experience working with State Farm systems and procedures.
We are committed to fostering an inclusive and supportive workplace where every team member is valued. If you are motivated to succeed, have a passion for helping others, and meet the qualifications outlined below, we encourage you to apply for the Front Office Administrator position by clicking the job application button. Take the next step in your career and become an integral part of our agency’s success.
Front Office Administrator - Summary- Serve as the initial point of contact for clients and visitors, ensuring a positive and professional experience.
- Support the daily administrative functions of the insurance office.
- Utilize bilingual Spanish/English skills if available, to enhance communication with a diverse clientele.
- Opportunity for advancement and professional growth within the agency.
- Manage front desk operations, including greeting visitors and directing them as needed.
- Answer and route telephone calls according to customer needs and agency protocols.
- Process incoming and outgoing mail efficiently and accurately.
- Update and maintain policyholder contact information in agency systems.
- Prepare, print, fax, and send proof of insurance documents to clients in a timely manner.
- Support internal teams with various administrative tasks as assigned.
- Ensure compliance with all office policies and regulatory requirements.
- Competitive base pay.
- Paid time off, including sick leave and vacation days.
- Valuable on-the-job experience in the insurance industry.
- Potential for career advancement within the agency.
- Bilingual Spanish/English skills desired but not required.
- Reliable, with a history of providing excellent customer service.
- Strong written, verbal, and listening communication skills.
- Quick learner with proficient phone etiquette.
- Dependable personal transportation for commuting to and from work.
- Valid Florida Property and Casualty (440) license required.
- Prior experience working in a State Farm agency required.
- Ability to pass a background check; a clean criminal record is necessary.
- Professional and courteous demeanor with a customer-oriented attitude.
- Flexible, adaptable, and able to handle multiple tasks simultaneously.
- Committed to maintaining confidentiality and professionalism at all times.
- Motivated to contribute to team success and agency growth.
- This position is with an independent contractor agent for State Farm, not State Farm Insurance Companies.
- Employment is contingent upon successful completion of required licensing and training programs.
- Employees of State Farm agents are not employees of State Farm.
- Background checks will be conducted in compliance with applicable laws.
- Enjoy working in Baldwin Park, FL, a vibrant and welcoming community.
If you are ready to take your administrative career to the next level and make a meaningful impact, apply now for the Front Office Administrator position by clicking the job application button. Join our team and help us provide exceptional service to our valued clients!