Front Desk Receptionist
Location: KAILUA KONA, HI
Job Type: fulltime
Company: Lance Matsumura - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Customer Service
Job Description Apply Now
If you are seeking a rewarding opportunity as a Front Desk Receptionist, this role with Lance Matsumura - State Farm Agency in Kailua Kona, HI, may be the perfect fit for you. As a Front Desk Receptionist, you will play a crucial part in delivering outstanding service to our valued customers and supporting the daily operations of our office. This full-time position is designed for individuals who are passionate about helping others, thrive in a collaborative environment, and possess a friendly, professional demeanor.
Joining our team as a Front Desk Receptionist means representing one of the most recognized names in the insurance industry while contributing to a positive office atmosphere. You will have the chance to develop valuable professional skills and experience career growth opportunities within a supportive work environment. No prior insurance experience is required for this role, as comprehensive training and support will be provided to ensure your success. If you are looking to build a meaningful career and are motivated to make a difference in the lives of customers, we encourage you to apply today by clicking the job application button.
As a Front Desk Receptionist, you will be responsible for ensuring excellent service standards and maintaining high levels of customer satisfaction. Your role will involve addressing customer inquiries promptly, managing phone communication, and resolving any issues that may arise with professionalism and efficiency. The ability to multi-task, prioritize responsibilities, and remain organized are essential qualities for success in this position. If you enjoy being the first point of contact and have a positive, outgoing personality, we invite you to take the next step in your career with us.
The Front Desk Receptionist position at Lance Matsumura - State Farm Agency offers a dynamic and engaging work experience. You will work closely with a team of professionals who value open communication, teamwork, and mutual support. Our agency is committed to providing opportunities for growth and advancement, so that you can continue to develop your skills and expand your potential. The agency’s location in Kailua Kona, HI, provides a vibrant and welcoming community for both work and life.
Front Desk Receptionist - Summary- Serve as the first point of contact for customers and visitors, providing a welcoming and professional experience.
- Ensure excellent customer service standards are maintained at all times.
- Respond efficiently to inquiries, resolve issues, and uphold high satisfaction levels.
- Work collaboratively with colleagues to support office operations.
- Provide accurate information regarding products and services to customers.
- Resolve customer account issues with attention to detail and efficiency.
- Manage incoming calls and direct them appropriately.
- Handle customer complaints, provide timely solutions and alternatives, and follow up to ensure resolution.
- Maintain organized records of customer interactions, process accounts, and file necessary documents.
- Support team members with administrative tasks as needed.
- Competitive base pay plus performance-based bonus opportunities.
- PTO including vacation and personal/sick days.
- Health benefits package available.
- Opportunities for career growth and advancement within the agency.
- Gain valuable experience in a professional insurance office setting.
- No prior insurance experience required; training will be provided to the right candidate.
- Willingness to obtain a Property and Casualty insurance license as required.
- Excellent phone communication and active listening skills.
- Ability to manage multiple tasks and prioritize effectively.
- Strong computer proficiency and comfort with making outbound calls.
- Patient, empathetic, and enthusiastic about helping customers.
- Strong problem-solving abilities and attention to detail.
- Bilingual skills in Spanish or Tagalog are a plus.
- Outgoing and approachable personality with a passion for customer service.
- Enjoys working as part of a team and supporting colleagues.
- Demonstrates professionalism and a positive attitude at all times.
- Able to empathize with customers and advocate for their needs.
- Excellent verbal and written communication skills.
- Adaptable, proactive, and eager to learn new skills.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must complete all applicable licensing requirements and training programs successfully.
- State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
- If you are motivated to succeed and envision yourself in this role, please submit your application today to take the next step in your career.
Take the opportunity to join our team as a Front Desk Receptionist by clicking the job application button and begin your journey toward a rewarding and impactful career.