Field Service Technician – Telecommunications & Security (Senior, QC-Focused)
Location: Wichita, KS
Job Type: Contract To Hire
Company: IDR
Category: All Other
Job Description Apply Now
If you are searching for a dynamic opportunity as a Field Service Technician specializing in telecommunications and security systems, this role offers a senior, quality-control-focused position supporting large-scale installations. Our client, IDR, is seeking an experienced professional to join a collaborative team and drive excellence in technology deployments. This full-time role is based in Wichita, KS, and provides the chance to work in a vibrant region with a strong technology sector, offering both career stability and growth potential.
As a Field Service Technician, you will play a pivotal role in ensuring the highest standards of installation, maintenance, and quality control for telecommunications and security system projects. You will lead onsite teams, direct and inspect the work of other technicians, and ensure that all tasks are performed according to industry best practices and client specifications. With your expertise, you will support the delivery of comprehensive solutions including Voice, Data, Fire Alarm, Fiber, Burglar Alarm, CCTV, Access Control, Digital Signage, Access Points, and Networking.
The Field Service Technician position is well-suited to individuals with a passion for technology, hands-on problem-solving, and leadership. You will be responsible for training and cross-training team members, actively participating in bid and estimate processes, and serving as a primary point of escalation for client concerns. With a focus on continuous improvement and operational excellence, you will ensure compliance with all relevant safety and quality standards, including those set by leading industry organizations.
Our client values professional growth and provides access to industry-leading resources, comprehensive benefits, and a supportive work environment. As an organization recognized for its dedication to employee development and client satisfaction, you will have the opportunity to contribute to high-impact projects while advancing your technical and leadership skills.
Field Service Technician – Telecommunications & Security (Senior, QC-Focused) Summary- Lead and oversee field-based telecommunications and security system installation projects.
- Ensure quality assurance and compliance with industry standards.
- Provide technical guidance and training to technician teams.
- Support client relationships and serve as an escalation resource.
- Collaborate in a fast-paced, client-centric environment with opportunities for career growth.
- Direct, inspect, and audit the work performed by other technicians onsite.
- Perform hands-on installation and service tasks for telecommunications and security systems at customer locations.
- Deliver training and cross-training for technicians and business partners on client and product requirements.
- Provide regular project updates, submit deliverables, and support estimation and bidding processes.
- Act as a point of escalation for resolving client issues or escalating them appropriately.
- Operate network certifiers and ensure all work is compliant with BICSI, OSHA, and other relevant standards.
- Competitive compensation package commensurate with experience.
- Comprehensive benefits including Medical, Vision, and Dental insurance coverage.
- Employee Stock Ownership Program, Life Insurance, and more.
- Access to a dedicated Engagement Manager focused on your professional success.
- Employment within an industry-leading organization recognized for excellence in staffing and talent management.
- High School Diploma or equivalent required.
- Minimum of 2 years’ experience as a Technician II or in a similar technical field role.
- Proficiency in key areas such as Voice, Data, Fire Alarm, Fiber, Burglar Alarm, CCTV, Access Control, Digital Signage, Access Points, and Networking.
- Ability to operate network certifiers.
- Certifications such as BICSI Installer 2 (Copper & Fiber), OSHA 30, and LIFT are preferred or required.
- Strong communication, organization, attention to detail, and problem-solving skills.
- Experienced in field-based technical roles with increasing leadership responsibilities.
- Demonstrated ability to lead, train, and mentor technicians in a collaborative setting.
- Comfortable working independently as well as part of a team.
- Detail-oriented, with a commitment to quality, safety, and client satisfaction.
- Skilled in handling escalations and resolving issues in a professional manner.
- Opportunity to work with an organization recognized for over 25 years of industry experience and excellence.
- Consistent recognition as a ClearlyRated's Best of Staffing® Client and Talent Award winner.
- Commitment to diversity and inclusion in all hiring and employment practices.
- Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- Submission of demographic information for compliance is voluntary and confidential, with no impact on hiring decisions.
If you are ready to advance your career as a Field Service Technician in telecommunications and security, apply today by clicking the job application button and take the next step towards joining a leader in the industry. Seize this chance to contribute your expertise, develop new skills, and become a valued member of a forward-thinking team!