Field Service Technician
Location: Smyrna, TN
Job Type: Contract To Hire
Company: IDR
Category: Network Engineering
Job Description Apply Now
Are you passionate about technology and skilled in installing and maintaining communication and security systems? We are seeking a highly motivated Field Service Technician to join our team in Smyrna, Tennessee on a full-time basis. As a Field Service Technician, you will play a crucial role in supporting the installation, configuration, troubleshooting, and maintenance of a variety of cutting-edge systems that keep our clients secure and connected.
Working as a Field Service Technician, you will be entrusted with significant responsibility on-site, acting as a lead technician and overseeing the quality and compliance of your team's work. Your expertise in multiple technical focus areas—including but not limited to Voice, Data, Fire Alarm, Fiber, Burglar Alarm, CCTV, Access Control, Digital Signage, Access Points, and Networking—enables you to deliver comprehensive solutions to our customers. You will ensure all work is performed to the highest standards and provide timely updates to project managers and stakeholders, fostering strong communication and customer satisfaction.
This Field Service Technician opportunity offers the chance to enhance your leadership skills by mentoring junior technicians and sharing your technical knowledge. You will be responsible for maintaining all necessary certifications, including LIFT and OSHA30, and ensuring compliance with safety regulations on every assignment.
The company is known for its strong presence in the industry, a collaborative team environment, and a commitment to professional development. As a member of our team, you will enjoy a competitive compensation package, full benefits, and the opportunity to work with an organization that values growth and innovation. The vibrant Smyrna, Tennessee area provides a supportive community and convenient access to major transport and business hubs, making it an excellent place to advance your career in technology services.
Take the next step in your career as a Field Service Technician and make a meaningful impact by ensuring the reliability and security of essential communication systems. If you are ready to contribute your expertise and grow within a company that invests in its people, click the application button to join our team today.
Field Service Technician - Summary- Lead and execute installation, configuration, troubleshooting, and maintenance of communication and security systems
- Oversee and audit the work of on-site technicians
- Maintain regular communication and provide updates to project management and service teams
- Mentor and train less experienced technicians
- Ensure compliance with safety standards and maintain required certifications
- Operate across multiple technical domains including Voice, Data, Fire Alarm, CCTV, Access Control, Networking, and more
- Act as a lead on-site technician, directing and inspecting the work of peers to ensure standards are met
- Perform complete end-to-end installation and service work for customers based on project schedules
- Demonstrate proficiency in at least five technical focus areas such as network cabling, CCTV, fire alarm systems, and access control
- Provide timely updates and deliverables to project management, resource, and service centers
- Serve as a point of escalation for client concerns and provide effective resolutions
- Assist in onboarding and training junior technicians, sharing best practices and administrative knowledge
- Adhere to safety protocols and maintain all necessary certifications for job performance
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Access to an Employee Stock Ownership Program
- Opportunities for professional growth and career advancement
- Dedicated support from an engagement manager focused on your success
- Recognition as part of an award-winning team with a proven industry reputation
- Minimum of two years’ experience as a Technician I or equivalent technical background
- Industry manufacturer certifications or equivalent structured cabling experience
- Demonstrated knowledge in at least some of the following: network cabling, CCTV, fire alarm, intrusion, access control, and networking
- Basic proficiency with Microsoft Suite (Outlook, Excel, Teams, Word, etc.)
- Current LIFT and OSHA30 certifications are required
- Technically adept with a strong background in communication and security systems
- Effective leader and mentor with excellent problem-solving skills
- Organized, detail-oriented, and committed to quality workmanship
- Adaptable and able to manage multiple tasks in a fast-paced environment
- Strong communication skills, both verbal and written, for client interaction and team collaboration
- Work in a dynamic environment with exposure to various technologies and industry sectors
- Join a company with a strong reputation, long-standing market presence, and a focus on employee growth
- Opportunities to participate in ongoing training and skills development
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your career as a Field Service Technician in Smyrna, Tennessee, and be part of a supportive and innovative team, click the application button to apply now!