Electrical Dispatcher
Location: Portland, OR
Job Type: Full-Time
Company: HireAligned
Salary: $23 $30 per hour
Category: General
Job Description Apply Now
Electrical Dispatcher
Join a dynamic and growing team as an Electrical Dispatcher, where your organizational and communication skills will be vital to ensuring seamless operations within a leading plumbing, heating, and cooling services provider. As an Electrical Dispatcher, you will play an essential behind-the-scenes role in supporting customers, technicians, and the operations team by coordinating and optimizing workflows for maximum efficiency. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, this position offers you the opportunity to contribute meaningfully to workplace excellence and customer satisfaction.
The Electrical Dispatcher role requires an individual who can effectively schedule and dispatch electricians for a variety of service calls, repairs, installations, and maintenance tasks. Your ability to prioritize tasks based on urgency, location, and technician expertise will be crucial to achieving operational goals. You will be responsible for real-time adjustments and scheduling to accommodate emergency calls and last-minute changes, ensuring that every customer’s needs are met promptly and efficiently. In addition, your role will involve the use of advanced dispatch software and communication tools to monitor technician locations, track job progress, and optimize daily routes for efficiency and productivity.
As the primary liaison between customers and field technicians, you will handle incoming calls, answer inquiries with professionalism, and provide timely updates regarding technician arrival times or delays. Exceptional customer service skills are a must, as you will address customer concerns and escalate issues as necessary to ensure a positive customer experience. Your ability to communicate effectively with both customers and technicians will help maintain the high standards of service expected in this role.
In addition to dispatching and customer communication, you will provide comprehensive support to electricians and apprentices in the field. This includes relaying job details, directions, and customer information, monitoring job progress, and assisting with any problem-solving or schedule adjustments that may arise throughout the day. Your attention to detail will be vital as you create, update, and close work orders in the dispatch system, ensuring that all job notes, materials, and labor details are accurately documented and that job statuses are kept current in real time.
The Electrical Dispatcher will also contribute to administrative functions such as maintaining accurate customer records, service histories, and supporting invoicing and data entry requirements. You will collaborate closely with other departments to ensure a cohesive workflow and support overall office operations. Your insights regarding scheduling efficiency and workflow improvements will be valued by management, as continuous improvement is a cornerstone of this organization’s success.
This full-time opportunity offers competitive compensation and a comprehensive benefits package. The company is committed to fostering a supportive and inclusive work environment, promoting professional growth and career advancement for all employees. Those with prior experience in dispatching, scheduling, or coordination, especially within the electrical industry, are encouraged to apply. Familiarity with dispatch software such as ServiceTitan is advantageous but not mandatory.
Working as an Electrical Dispatcher in Troutdale, OR, provides the benefit of being part of a vibrant, growing community and a company dedicated to excellence in customer service. If you are a motivated, detail-oriented professional eager to make a difference, click the job application button to take the next step in your career as an Electrical Dispatcher.
Electrical Dispatcher - Summary- Coordinate and optimize daily operations for electrical service teams
- Serve as primary point of contact between customers, electricians, and office staff
- Utilize dispatch software for real-time scheduling and workflow management
- Support administrative and operational functions
- Schedule and dispatch electricians for service, repair, maintenance, and installation tasks
- Prioritize and adjust schedules based on urgency, location, and technician skills
- Handle incoming customer calls and inquiries professionally
- Provide updates and resolve customer concerns as needed
- Relay job details and instructions to technicians
- Monitor job progress, technician locations, and route optimization
- Create, update, and close work orders in dispatch system
- Maintain accurate records and support invoicing and data entry
- Collaborate with other departments to ensure smooth operations
- Provide feedback to management on workflow improvements
- Competitive compensation based on experience
- Comprehensive benefits package
- Opportunities for professional growth and advancement
- Experience in dispatching, scheduling, or coordination required
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- Ability to work effectively in a fast-paced environment
- Experience with ServiceTitan or similar dispatch software preferred
- Familiarity with the electrical industry is a plus
- Proficiency in computer and data entry tasks
- Detail-oriented and highly organized
- Calm under pressure and able to prioritize tasks quickly
- Strong sense of accountability and follow-through
- Collaborative team player with a customer-first mindset
- Open to learning and continuous improvement
- Full-time position with a reputable and growing company
- Supportive, inclusive work environment
- Located in Troutdale, OR, offering the chance to work in a thriving community
- Apply today by clicking the job application button to take the next step in your career as an Electrical Dispatcher