Distance Learning Support Specialist
Location: Gainseville, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Distance Learning Support Specialist plays a pivotal role in supporting and enhancing modern educational technologies within a dynamic team environment. In this full-time position located in Gainesville, GA, the Distance Learning Support Specialist will be responsible for ensuring seamless operation and support of distance education systems, with a strong emphasis on platforms such as Blackboard LMS, videoconferencing tools, and productivity suites like Microsoft Office 365 and Google Apps for Education. This opportunity is ideal for individuals who thrive in a collaborative setting and have a passion for advancing online learning experiences.
As a Distance Learning Support Specialist, you will collaborate closely with instructional and administrative teams to troubleshoot, resolve, and prevent technical challenges that may arise during the delivery of online education. Your support will empower educators and students to maximize the benefits of digital learning environments. This role also involves contributing to strategic discussions and process improvement initiatives to help evolve distance education programs and ensure they remain robust, secure, and user-friendly. By joining our client’s team in Gainesville, GA, you’ll contribute to a workplace culture that values innovation, professional development, and a strong commitment to educational excellence.
Distance Learning Support Specialist - Summary- Serve as the primary support resource for Blackboard LMS and related distance education technologies.
- Work collaboratively within a close-knit, team-oriented environment dedicated to educational innovation.
- Engage in strategic planning efforts to advance the effectiveness and reach of online learning programs.
- Deliver exceptional technical support for instructional staff and students alike in Gainesville, GA.
- Collaborate with cross-functional teams to support, monitor, and enhance distance learning technologies, particularly Blackboard LMS.
- Provide timely technical assistance and troubleshooting for videoconferencing platforms, including WebEx, as well as productivity software like Microsoft Office 365 and Google Apps for Education.
- Participate in strategic planning and continuous process improvement initiatives to further develop and optimize distance education offerings.
- Conduct training sessions tailored to instructional staff, assessing their technological needs and ensuring effective support delivery.
- Utilize help desk ticketing systems to log, track, and resolve technology-related issues efficiently.
- Maintain up-to-date knowledge of best practices in distance education support, with an emphasis on K-12 and TCSG system standards.
- Contribute to the development of documentation and resources for end-users, facilitating self-service and knowledge sharing.
- Competitive compensation package reflective of experience and skills.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Access to an Employee Stock Ownership Program for long-term growth potential.
- Opportunity to work in a supportive, team-oriented culture recognized for excellence in staffing and talent management.
- Associate's degree in a relevant field, with a minimum of three years of experience in a similar support role; equivalent experience may be considered in lieu of a degree.
- Proficiency in Blackboard LMS and familiarity with help desk ticketing systems.
- Demonstrated experience with videoconferencing tools and productivity software such as Office 365 or Google Apps for Education.
- Previous experience supporting educational technology in K-12 or TCSG systems is strongly preferred.
- Technologically savvy problem-solver with a strong customer service orientation and attention to detail.
- Collaborative team player with excellent communication skills and a proactive approach to supporting end-users.
- Comfortable delivering training and providing technical guidance to instructional staff and students.
- Driven to stay current with evolving educational technology trends and best practices.
- The role offers an engaging opportunity to work for an organization with a proven track record, over 25 years of industry experience, and a commitment to both staff and client success.
- Located in Gainesville, GA, the position provides a chance to contribute to a vibrant educational community in a city known for its supportive professional environment.
- The company has received multiple awards for staffing excellence, reflecting a culture of service and quality.
- Applicants are encouraged to apply by clicking the job application button to take the next step in their career as a Distance Learning Support Specialist.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.