Dispatcher
Location: Tonawanda, NY
Job Type: Full-Time
Company: HireAligned
Salary: $22-$25/hr
Category: Plumbing
Job Description Apply Now
Frank's Mr. Plumber is seeking a skilled and organized Dispatcher to join our dynamic team. As a key team member, the Dispatcher plays an integral role in ensuring that daily operations run smoothly and that customers receive exceptional service. This position offers a rewarding career path for individuals who thrive in a fast-paced environment, excel at multitasking, and are committed to delivering top-notch customer service.
As a Dispatcher at Frank's Mr. Plumber, you will coordinate the schedules of our expert technicians, optimize their daily routes, and maintain clear communication between our team and customers. Your attention to detail and ability to adapt to changing priorities will directly impact the efficiency and success of our operations. The Dispatcher serves as the vital link connecting our customers with the skilled professionals who provide high-quality plumbing services.
In this role, you will not only manage daily schedules and dispatch technicians based on skill set and job requirements, but also proactively communicate with customers about their appointments and any necessary updates. Your ability to juggle multiple tasks, handle urgent situations, and maintain accurate records is crucial to the seamless flow of our business. Experience in dispatch, scheduling, logistics, or customer service is highly valued, and familiarity with industry-leading technology such as ServiceTitan is a definite plus.
Frank's Mr. Plumber offers a supportive and collaborative work environment where your contributions are recognized and valued. We invest in ongoing training and development, ensuring that our team members have opportunities for growth and career advancement. As a Dispatcher, you will work closely with both technicians and office staff, helping to create an efficient, productive, and positive workplace culture.
Located in Tonawanda, our company is committed to serving the local community with professionalism and integrity. We offer a comprehensive benefits package and competitive compensation, designed to support your well-being and work-life balance. If you are a motivated individual who enjoys problem-solving, excels in customer interactions, and is eager to make a meaningful impact, we encourage you to apply for the Dispatcher position at Frank's Mr. Plumber.
Take the next step in your career and join a team that values your skills and dedication. Apply today by clicking the job application button and discover the opportunities waiting for you at Frank's Mr. Plumber.
Dispatcher - Summary- Coordinate daily technician schedules and optimize routes for maximum efficiency.
- Ensure prompt, professional service delivery and exceptional customer experience.
- Serve as the primary point of contact between customers, technicians, and office staff.
- Utilize technology such as ServiceTitan for scheduling and record-keeping.
- Contribute to a positive and collaborative team environment.
- Schedule and dispatch technicians according to skill set, location, priority, and call type.
- Monitor technician progress and make real-time adjustments as needed.
- Manage scheduling gaps, delays, emergency calls, and shifting priorities.
- Communicate proactively with customers to confirm appointments and provide updates.
- Collaborate with the Customer Service Representative team to maximize booked calls.
- Maintain accurate schedules and customer information using ServiceTitan.
- Help improve efficiency, technician utilization, and same-day service completion rates.
- Work closely with technicians and office staff to keep daily operations running smoothly.
- Competitive hourly pay commensurate with experience.
- Performance-based bonus opportunities for strong individual and team achievements.
- Potential for additional compensation for flexible scheduling or weekend availability.
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
- PTO, Paid Holidays, and a 401(k) Plan with company match.
- Ongoing training and clear career advancement pathways.
- Access to state-of-the-art technology for dispatch and scheduling operations.
- 2+ years of experience in dispatch, scheduling, logistics, or customer service preferred.
- Experience in the home services industry is advantageous.
- Background in outbound sales, inside sales, appointment setting, or outbound customer service is a plus.
- Familiarity with ServiceTitan or similar dispatching software is preferred.
- Excellent communication and customer service skills required.
- Strong organizational skills and ability to multitask effectively.
- Keen problem-solving abilities and attention to detail.
- Ability to remain calm, positive, and productive in a fast-paced environment.
- Organized and detail-oriented professional with a customer-first attitude.
- Proven ability to thrive in a busy dispatch or scheduling role.
- Strong communicator who excels at building relationships and resolving issues.
- Tech-savvy and comfortable using modern scheduling software.
- Adaptable, proactive, and collaborative team player.
- Frank's Mr. Plumber is proud to serve the Tonawanda community with integrity and professionalism.
- Our supportive workplace values diversity and inclusion at all levels.
- Opportunities for ongoing training and career advancement are available to all team members.
- We encourage interested candidates to apply by clicking the job application button and becoming part of our dedicated team.
Equal Opportunity Employer