Dispatcher
Location: Salem, OR
Job Type: Full-Time
Company: HireAligned
Salary: $18-22/hr
Category: General
Job Description Apply Now
The Dispatcher plays a critical role in ensuring smooth daily operations by managing schedules, supporting technicians, and facilitating clear communication between customers, field staff, and the office. This position is designed for individuals with strong organizational skills and a proactive approach to problem-solving, focusing on optimizing workflows and maintaining accurate and up-to-date job data. As a Dispatcher, you will be at the heart of operations, directly impacting customer satisfaction, technician productivity, and overall company efficiency.
In this full-time role, the Dispatcher will work closely with the dispatch team, field technicians, and leadership, ensuring that daily activities are executed efficiently and that all parties are informed and coordinated. This role requires attention to detail, adaptability, and excellent communication skills. The successful candidate will thrive in a fast-paced environment and be comfortable working with scheduling software and CRM tools.
Working as a Dispatcher offers an opportunity to contribute to an organization that values operational excellence and customer satisfaction. The position is ideal for those who enjoy dynamic problem-solving, multitasking, and being a central point of contact in a team-oriented environment. If you are ready to optimize technician schedules, communicate clearly with customers, and maintain precise job documentation, consider applying for the Dispatcher position today by clicking the application button.
Dispatcher - Summary- Coordinate daily schedules and routes for technicians to maximize productivity and minimize downtime.
- Maintain accurate and updated records of job progress, technician assignments, and customer interactions.
- Serve as a communication bridge between field technicians, office staff, and customers.
- Support overall operational efficiency by identifying and addressing scheduling conflicts and workflow bottlenecks.
- Utilize CRM systems and dispatch software to ensure data integrity and effective reporting.
- Assist in building and modifying daily technician schedules based on workload and priorities.
- Monitor job progress throughout the day, making real-time adjustments as necessary to keep routes efficient and on time.
- Communicate job details, updates, and next steps to field technicians, ensuring clarity and preparedness.
- Handle appointment confirmations, arrival window notifications, and any necessary updates for customers.
- Update job statuses, notes, and documentation in dispatch and CRM systems, maintaining accuracy for payroll and reporting.
- Identify and resolve missing or incorrect information in job records.
- Support workflow improvement initiatives and participate in special projects as required.
- Operate as a central point of contact to facilitate clear, consistent communication among all involved parties.
- Competitive compensation package in line with industry standards for Dispatcher roles.
- Potential for growth and advancement within the company based on performance and experience.
- Benefits package may include health, dental, and vision insurance, as well as paid time off and retirement plan options.
- Opportunities for professional development and on-the-job training to enhance dispatch and customer service skills.
- Strong organizational skills and the ability to multitask in a dynamic work environment.
- Excellent verbal and written communication skills, with proficiency in phone, text, and internal team correspondence.
- Demonstrated ability to stay calm and problem-solve under pressure.
- Familiarity with computers, web-based platforms, and CRM systems; experience with ServiceTitan is a plus.
- Prior experience in dispatch, scheduling, or administrative support preferred.
- Highly organized and detail-oriented, with a proactive approach to addressing operational challenges.
- Comfortable adapting to shifting priorities and managing multiple tasks simultaneously.
- Possesses a customer-centric mindset and is committed to delivering exceptional service in every interaction.
- Effective collaborator who can bridge communication between various teams and stakeholders.
- Dedicated to maintaining accurate records and optimizing workflow processes.
- The Dispatcher serves as the control center of daily operations, directly impacting technician efficiency and customer satisfaction.
- Working in this role provides valuable experience in operations management and customer service within the HVAC and service industry.
- This position is vital for ensuring that schedules, job data, and communication channels remain streamlined and effective throughout the workday.
- The company is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.
If you are ready to make a meaningful impact and grow your career as a Dispatcher, click the application button to apply today!