Digital Communications Analyst
Location: Houston, TX
Job Type: Contract
Company: IDR
Category: Business Intelligence and Analytics
Job Description Apply Now
Digital Communications Analyst positions are in high demand, offering professionals the opportunity to drive impactful communication strategies through digital channels. As organizations increasingly rely on digital platforms to connect with customers and manage communications at scale, the Digital Communications Analyst role has become integral for ensuring operational excellence, compliance, and effective campaign execution.
We are seeking a detail-oriented and proactive Digital Communications Analyst to join our team on a full-time basis. This position will be responsible for supporting a diverse portfolio of products and services, including retail mass marketing campaigns, customer engagement programs, key regulatory communications, and other e-communications initiatives. The Digital Communications Analyst will play a critical role in ensuring seamless execution and optimization of marketing channels, while working cross-functionally with stakeholders across operations, IT, and product management.
Located in the vibrant city of Houston, TX, this opportunity allows you to contribute to a rapidly growing organization known for its commitment to innovation, teamwork, and industry leadership.
Digital Communications Analyst - Summary- Serve as a digital communications subject matter expert, supporting the execution and optimization of mass marketing and customer communications campaigns.
- Facilitate the operational analysis and implementation of marketing programs, regulatory activities, and customer outreach initiatives.
- Collaborate with cross-functional teams to develop and deliver high-impact digital campaigns that align with business objectives.
- Independently and collaboratively manage daily execution tasks for digital communications, ensuring timeliness and accuracy.
- Conduct regular audits and prepare reconciliation reports, maintaining a focus on customer impact and operational precision.
- Monitor key operational metrics and take necessary action to maintain superior performance across all digital channels.
- Design, implement, and manage robust business processes and database solutions to support evolving marketing and operational needs.
- Evaluate and update existing operational processes, ensuring appropriate controls are in place, and maintain thorough process documentation.
- Continuously assess and improve program support processes, driving system enhancements and automation initiatives.
- Develop detailed approach documentation and business requirements for new marketing and operational capabilities, involving all relevant stakeholders in the review process.
- Design, implement, and execute User Acceptance Testing (UAT) scripts to validate new digital communication tools and campaign capabilities.
- Facilitate discussions among cross-functional teams to develop timelines for retail campaigns, product launches, and project delivery milestones.
- Work closely with product owners to ensure the successful delivery of projects, enhancements, and production fixes.
- Competitive compensation package designed to attract and retain top talent in the digital communications field.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Additional perks and benefits to support employee well-being and career growth.
- Opportunity to work with an industry-leading organization recognized for its excellence and commitment to employee development.
- Team-oriented and supportive work culture that values collaboration and professional achievement.
- Minimum of 5+ years of relevant experience in operations, IT, project management, or consulting roles.
- At least 2 years of hands-on experience with HTML coding and troubleshooting for transactional emails.
- Proven experience in quality assurance (QA) testing for email campaigns.
- Familiarity with Salesforce Marketing Cloud (SFMC) and related marketing automation tools.
- Demonstrated understanding of email compliance regulations, such as the CAN-SPAM Act, and SMS industry standards.
- Strong track record of leading cross-functional projects from requirements gathering through to implementation.
- Bachelor’s degree from an accredited college or university preferred.
- Knowledge of retail energy markets or regulated industries is advantageous.
- Experience managing regulatory compliance and legal review processes is a plus.
- Highly motivated self-starter with a strong sense of initiative and accountability.
- Comfortable working both independently and as part of a collaborative team.
- Exceptional organizational, analytical, and problem-solving skills.
- Excellent communication skills, with the ability to facilitate discussions and align stakeholders.
- Adaptable to fast-paced and evolving work environments.
- Detail-oriented, with a commitment to accuracy and process excellence.
- Join an organization with over 27 years of proven industry experience and a reputation for excellence.
- Be part of a team that has received multiple awards for client and talent satisfaction.
- Benefit from ongoing professional development opportunities in a supportive environment.
- Enjoy working in Houston, a dynamic city known for its diverse business landscape and vibrant culture.
If you are ready to advance your career as a Digital Communications Analyst and make a meaningful impact in digital marketing operations, we encourage you to apply today by clicking the job application button.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.