Desktop Support Technician
Location: Tampa, FL
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Desktop Support Technician plays a vital role in maintaining and optimizing network printer operations across a large, dynamic organization. This full-time opportunity is ideal for individuals who have experience with printer administration and a passion for technical troubleshooting. As a valued member of the IT support team, the Desktop Support Technician will be responsible for ensuring seamless support and efficient project delivery, particularly in updating SMTP settings for a substantial fleet of network printers. This position is based in Tampa, FL, offering candidates the chance to contribute to a thriving and collaborative technology environment.
The Desktop Support Technician will engage directly with both hardware and software components relating to network printers. The scope of responsibilities includes providing technical support, configuring and modifying printer administrative settings, and collaborating closely with other team members to achieve project milestones. The role requires a detail-oriented approach, strong communication skills, and the ability to adapt in a fast-paced setting while delivering exceptional customer service and technical expertise.
Successful candidates will bring hands-on experience supporting a wide range of printer brands, such as HP, Canon, Ricoh, Xerox, Brother, Lexmark, and Konica Minolta. Proficiency in accessing printer web interfaces, modifying network and SMTP settings, and updating firmware is essential. The Desktop Support Technician will also utilize Microsoft Teams, Outlook, and Excel for efficient project coordination and reporting.
Working in Tampa, FL, offers a vibrant technology sector and access to a community of IT professionals, making this position an excellent opportunity for career growth and skill development. The Desktop Support Technician position is supported by a dedicated team, comprehensive benefits, and the resources of an industry-leading organization.
Desktop Support Technician - Summary- Key role in supporting and updating network printer infrastructure across the organization.
- Responsible for configuring and modifying printer settings, particularly SMTP updates.
- Works closely with IT project teams to ensure timely project completion and adherence to deadlines.
- Utilizes a broad range of technical tools and software for project management and reporting.
- Opportunity to work in a collaborative, high-performing environment in Tampa, FL.
- Provide technical support for network printers and related infrastructure, ensuring optimal performance and minimal downtime.
- Assist in the configuration and modification of printer administrative settings, including network connectivity and security protocols.
- Work with a team to support the transition and updating of SMTP settings for approximately 2,500 printers.
- Log into printer web interfaces to modify network settings, update firmware, and manage address books as required.
- Collaborate with team members to achieve project milestones and meet established deadlines.
- Use Microsoft Teams, Outlook, and Excel for communication, scheduling, and project tracking.
- Document support activities and maintain accurate records of changes and configurations.
- Adhere to organizational standards and best practices in IT support and project management.
- Competitive compensation package designed to attract and retain top IT talent.
- Full benefits including Medical, Vision, Dental, and additional perks.
- Access to an Employee Stock Ownership Program, empowering you to have a stake in the organization's success.
- Comprehensive insurance options, including Life Insurance.
- Support from a Dedicated Engagement Manager focused on your professional success.
- Recognition as a Best of Staffing® Client and Talent Award winner, reflecting a strong commitment to employee satisfaction.
- Hands-on experience supporting network printers from leading manufacturers such as HP, Canon, Ricoh, Xerox, Brother, Lexmark, and Konica Minolta.
- Proficiency in accessing printer web interfaces to modify network settings, firmware, SMTP, and address books.
- Strong understanding of printer administrative settings, IP address connectivity, and network protocols.
- Proven ability to work effectively in a team environment and meet weekly performance metrics.
- Ability to thrive in a fast-paced, project-oriented setting with minimal supervision.
- Excellent communication and problem-solving skills.
- Familiarity with Microsoft Teams, Outlook, and Excel for project coordination and documentation.
- Technically proficient with a variety of network printer systems and administrative interfaces.
- Organized, detail-oriented, and deadline-driven, able to manage multiple tasks simultaneously.
- Collaborative team player who communicates effectively and supports colleagues as needed.
- Self-motivated with a proactive approach to troubleshooting and problem resolution.
- Seeks opportunities for professional growth and is eager to contribute to a high-performing IT team.
- This position offers the chance to work in a technologically advanced and rapidly evolving environment in Tampa, FL, known for its diverse and growing tech industry.
- Ongoing training and development opportunities are available to support career advancement.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your IT career as a Desktop Support Technician, apply today by clicking the application button and join an organization that values your expertise and commitment to excellence!