Desktop Support Specialist
Location: Bradenton, FL
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
DR is seeking a Technical Support Specialist to join one of our top clients for a remote opportunity. This role involves providing tier 2 support to end-users, troubleshooting hardware and software issues, and maintaining desktop systems in a technology-driven organization. You'll have the chance to work with a dedicated team, supporting various desktop applications and hardware.
Position Overview for the Technical Support Specialist:
- Provide technical support to end-users via phone, email, or in-person, including troubleshooting and training.
- Diagnose and resolve hardware and software issues, including operating system errors and application crashes.
- Install, configure, and maintain desktop operating systems, software applications, and hardware peripherals.
- Document technical procedures and maintain inventory of desktop hardware and software.
- Ensure compliance with IT policies, security protocols, and software licensing.
Requirements for the Technical Support Specialist:
- Knowledge of desktop operating systems and hardware, including laptops, desktops, and peripherals.
- Knowledge of software applications such as Microsoft Office and Adobe Acrobat.
- Knowledge of IT security principles and troubleshooting skills.
- Strong time-management skills to handle multiple tasks efficiently.
- HS Diploma and 1-3 years of hands-on experience in technical support, with certifications like A+ or Microsoft certifications preferred.
What's in it for you?
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#li-onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.