Desktop Support Specialist
Location: Tempe, AZ
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Desktop Support Specialist role offers a unique opportunity to join a leading technology services organization. This position is essential for providing comprehensive IT support to a large corporate user base, while focusing on the successful migration from Google Workspace to Microsoft Office 365. As a Desktop Support Specialist, you will play a critical part in maintaining a seamless technology experience for users, including executive and VIP personnel, within a fast-paced and evolving IT environment. This role is ideal for professionals who thrive in user-facing positions, exhibit strong technical acumen, and are committed to delivering high-quality support in both Mac and Windows environments.
In this full-time Desktop Support Specialist position, you will be responsible for supporting approximately 500 users, with the possibility of expanding to 700. Your expertise will be vital in ensuring efficient help desk operations and user satisfaction, especially during significant technology transitions. This is a hands-on role that emphasizes direct engagement with end-users, troubleshooting technical issues, and collaborating with IT teams to meet organizational goals. The company is renowned for its commitment to employee success, offering a supportive work environment and ample opportunities for professional development in the technology services sector.
Working as a Desktop Support Specialist in Tempe provides the chance to be part of a vibrant tech community. The local area is known for its dynamic business climate and growing technology sector, offering both professional and personal growth opportunities. The organization values its employees by providing a comprehensive benefits package and opportunities for advancement, making it an excellent place to grow your IT career.
Desktop Support Specialist - Summary- Deliver high-level desktop support to a large and diverse user base during a major migration from Google Workspace to Microsoft Office 365.
- Ensure efficient operation of help desk services and provide technical support for both Mac and Windows environments.
- Maintain direct user interaction, especially with executive and VIP users, to resolve technical issues promptly.
- Support the organization’s mission by enabling seamless technology adoption and user productivity.
- Provide on-site help desk support for 500+ corporate users, with scalability to 700 users as needed.
- Support various aspects of the Microsoft 365 environment, including Exchange, Teams, SharePoint, and OneDrive, during and after migration phases.
- Assist users with legacy Google Workspace access requests and resolve related technical issues post-migration.
- Efficiently manage and prioritize user requests through Zendesk in a high-volume support setting.
- Offer specialized support for conference rooms and executive offices, ensuring VIP users receive priority attention.
- Troubleshoot and resolve hardware, software, and connectivity issues for both Mac and Windows platforms.
- Contribute to team knowledge sharing and documentation of technical solutions for recurring issues.
- Collaborate with other IT staff to implement best practices and continuous improvement in user support processes.
- Competitive compensation package commensurate with industry standards and experience.
- Comprehensive benefits including Medical, Dental, Vision, and Life Insurance.
- Employee Stock Ownership Program, providing long-term financial incentives.
- Dedicated Engagement Manager to support career growth and professional development.
- Recognition as a ClearlyRated’s Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Demonstrated experience supporting Microsoft 365 environments and core applications.
- Proven ability to manage desktop support for a large user environment, scaling as organizational needs grow.
- Hands-on experience supporting migrations from Google Workspace to Office 365.
- Proficiency in handling Google Workspace access requests following migration projects.
- Ability to prioritize and resolve support requests efficiently in a high-traffic setting.
- Capable of providing on-site support 4-5 days per week, ensuring continuous user assistance.
- Strong communication and interpersonal skills for effective user interaction.
- Familiarity with Zendesk or similar help desk management platforms.
- Technically skilled in both Mac and Windows operating systems.
- Experienced in supporting executive and VIP users with high service standards.
- Adaptable and resourceful, able to respond to changing technical needs.
- Detail-oriented with a commitment to improving user experience.
- Proactive in learning and applying new IT solutions.
- Possesses strong problem-solving abilities and a team-oriented mindset.
- The organization is a leader in the technology services industry, with a reputation for fostering innovation and professional growth.
- Employees benefit from a collaborative culture and comprehensive support from management.
- Opportunities for advancement and skill development are encouraged and supported.
- Inclusive work environment dedicated to equal opportunity and diversity.
- Applicants are encouraged to voluntarily self-identify demographic information for compliance with civil rights laws, with confidentiality assured.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The company is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, employees are invited to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take your IT career to the next level as a Desktop Support Specialist, click the application button now to submit your application and join an innovative, employee-focused organization!