Desktop Support Specialist
Location: New York, NY
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Desktop Support Specialist
If you are passionate about providing IT support and thrive in a dynamic, team-oriented environment, the Desktop Support Specialist opportunity could be the perfect fit for you. As a Desktop Support Specialist, you will play a pivotal role in enabling seamless operations for end-users by troubleshooting and resolving technical issues related to a range of devices. This full-time position offers the chance to be part of a growing and collaborative IT team, while gaining exposure to industry-leading technologies and processes.
As a Desktop Support Specialist, you will support handheld devices, manage technical inventories, and ensure timely resolution of support tickets. Your bilingual communication skills in English and Spanish will be highly valued, as you collaborate with a diverse IT team and document support procedures. You will utilize your proficiency in hardware, software, and networking to provide comprehensive technical support, while prioritizing multiple open cases efficiently. The position requires both on-site and virtual work, offering a balanced and engaging work schedule.
Working as a Desktop Support Specialist brings the unique opportunity to contribute to an organization known for its employee-centric culture and commitment to professional development. You will have access to competitive benefits, a supportive team environment, and the ability to grow your IT skills in a market-leading company. The role is based in New York, NY, a city renowned for its vibrant business community and diverse professional opportunities, making it an excellent location for IT professionals seeking career advancement.
As part of the Desktop Support Specialist team, you will work closely with colleagues to ensure the highest levels of service delivery. Your contributions will directly impact end-user productivity, device uptime, and the overall success of IT operations. This is an excellent opportunity to expand your technical expertise and build a rewarding career in technology support.
Desktop Support Specialist - Summary- Provide comprehensive technical support for handheld devices, ensuring end-user satisfaction and operational continuity.
- Collaborate with a diverse IT support team to resolve technical issues efficiently.
- Utilize bilingual communication skills for effective support and documentation.
- Contribute to a positive, team-oriented workplace culture in a fast-paced environment.
- Deliver technical support for devices such as PDAs, iPods, and iPads, ensuring prompt troubleshooting and resolution of hardware and software issues.
- Manage and update inventory status using a CMDB system, and process RMAs to maintain device availability.
- Collaborate with IT teams to filter, assign, and update daily support tickets, ensuring timely resolution and closure.
- Support in-person and virtual meetings, with on-site work required Monday through Thursday and remote support on Fridays, including West Coast coverage.
- Communicate clearly and professionally in both English and Spanish, supporting documentation and diverse team needs.
- Prioritize and manage multiple support cases, responding to incidents and service requests in a timely manner.
- Competitive compensation package reflecting industry standards.
- Comprehensive benefits including Medical, Vision, and Dental coverage.
- Access to employee stock ownership programs and additional insurance options.
- Opportunity to join an industry-leading organization with a strong reputation for employee satisfaction and professional growth.
- Engagement in a close-knit, supportive team culture.
- Demonstrated proficiency in hardware, software, and networking, with experience supporting devices such as Bluebird, Zebra, and iOS platforms.
- Familiarity with operating systems and tools including Remedy, Zabbix, Maquetador - DAM, and Power BI.
- Strong multitasking abilities with proven experience managing and prioritizing multiple open cases.
- Excellent verbal and written communication skills in both English and Spanish.
- Personal laptop required for job-related activities.
- Ability to travel to client locations as necessary for on-site support.
- Resourceful IT professional with a passion for technical support and problem-solving.
- Experienced in supporting a range of devices and operating within a fast-paced environment.
- Bilingual in English and Spanish, with outstanding communication and documentation abilities.
- Team-oriented, adaptable, and able to thrive in both on-site and remote work settings.
- Detail-oriented and committed to delivering high-quality support to end users.
- This Desktop Support Specialist position is an excellent opportunity for those seeking professional advancement within the IT support field.
- The company is recognized for over 25 years of industry experience, market leadership, and repeated awards for client and talent satisfaction.
- Employees benefit from a culture of collaboration and an environment focused on ongoing learning and growth.
- Work in New York, NY, provides access to a thriving professional network and a hub of innovation in technology and business.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your IT career, apply today by clicking the job application button. Join a team that values your expertise and supports your professional journey as a Desktop Support Specialist.