Deskside Support Technician
Location: Mechanicsburg, PA
Job Type: Direct Placement
Company: ARC Group
Category: Administration
Job Description Apply Now
Deskside Support Technician positions are vital within modern organizations, providing essential technical assistance to ensure seamless daily operations for all employees. ARC Group is seeking a full-time Deskside Support Technician in Mechanicsburg, PA, to join our innovative team and deliver high-quality support to both on-site and remote users. This role is designed for individuals passionate about solving technical issues, offering exceptional customer service, and contributing to the efficiency and productivity of the organization’s IT infrastructure.
As a Deskside Support Technician, you will be the primary point of contact for technical support at the corporate office, addressing a variety of hardware, software, and network-related challenges. Your expertise in troubleshooting, configuring, and maintaining IT systems will be instrumental in supporting colleagues across all levels of the company. You will also play a significant role in deploying new equipment and applications, ensuring that our technology remains up to date and running smoothly.
Located in Mechanicsburg, PA, this position offers the benefits of working in a thriving and diverse community with convenient access to resources and professional networks. ARC Group is recognized for its inclusive, dynamic work environment, and as a Forbes-ranked top 20 recruiting and executive search firm, we are committed to fostering growth and professional development for all employees. You will have opportunities to collaborate with skilled IT professionals, expand your technical knowledge, and contribute to an organization that values integrity, innovation, and diversity.
ARC Group takes pride in its commitment to equal employment opportunities and encourages candidates from all backgrounds to apply. Candidates must have current permanent US work authorization, and the position is available only to direct applicants. This opportunity is fee-free for candidates and welcomes requests for reasonable accommodations during the recruitment process. If you are driven, detail-oriented, and ready to take on a pivotal Deskside Support Technician role, click the application button now to begin your journey with ARC Group.
Deskside Support Technician - Summary- Full-time, onsite technical support role in Mechanicsburg, PA
- Primary contact for resolving hardware, software, and network issues
- Support both local and remote employees with IT challenges
- Collaborate with IT teams to enhance system integration and efficiency
- Work for a Forbes-ranked recruiting and executive search firm
- Deliver on-site technical support for hardware, software, and network-related issues
- Diagnose and resolve problems with desktops, laptops, and peripheral devices
- Install, configure, and maintain computer systems and software applications
- Assist with the deployment and setup of new IT equipment and software
- Document technical procedures, configurations, and troubleshooting steps
- Collaborate with internal IT teams to ensure seamless integration of systems
- Stay current with industry trends, technologies, and best practices
- Provide exceptional customer service and support to end-users
- Occasionally work evenings or weekends to resolve critical issues or meet deadlines
- Perform additional duties as assigned by supervisors
- Direct hire, full-time employment with ARC Group in Mechanicsburg, PA
- No candidate fees
- Opportunities for career growth and professional development
- Diverse and inclusive work environment
- Associate’s degree in information technology, computer science, or related field, or equivalent IT support experience
- Strong knowledge of computer hardware, software, and network systems
- Proficiency in troubleshooting technical issues
- Experience with Windows operating systems
- Familiarity with IT Service Management (ITSM) tools and best practices
- Excellent communication and interpersonal skills
- Organizational and time management abilities
- Ability to work both independently and as part of a team
- Comfortable interacting with employees at all levels
- Permanent US work authorization required
- Ability to work onsite in Mechanicsburg, PA
- Adaptable and resourceful problem solver with a customer-focused mindset
- Detail-oriented with the ability to manage multiple tasks efficiently
- Up-to-date with current IT trends and eager to expand technical skillset
- Strong collaborator who thrives in a team environment
- Committed to upholding confidentiality and professionalism
- ARC Group is dedicated to equal employment opportunity and diversity
- Reasonable accommodations available upon request during recruitment
- No third-party or C2C candidates; direct applicants only
- Position is fee-free for candidates
- Click the application button to apply and join a respected leader in technical recruiting
ARC Group is a Forbes-ranked top 20 recruiting and executive search firm serving nationwide clients with integrity and excellence. We are committed to fostering an inclusive work environment and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.