Delivery Manager - Decypher Corporate
Location: ,
Job Type: Corporate
Company: Decypher
Category: Medical Services
Job Description Apply Now
Join Decypher and make a direct impact on the health and readiness of Americas service
members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency and other customers to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans,
servicemembers and their families, across the United States.
Job Summary: The Delivery Manager will support Decypher corporate and is responsible for the successful operations of assigned projects/accounts and serves as first line leader and representative of Decypher with our clients and partners. The Delivery Manager is expected to serve as an operational lead while also developing and driving customer relationships, serving as a trusted business partner to clients, and developing, learning and deploying industry best practices, driving growth.
U.S. Citizenship is required
Key Responsibilities:
- Manages the execution of contracts, including staffing, onboarding and orienting new hires, representing Decypher at customer meetings (taking minutes, if required), making required site visits, and timely completing all project-related requirements. Ensures all deliverables covered under the PWS are met.
- Responsible for the performance of the projects they manage, and are responsible for engaging and leveraging shared service resources to achieve business goals.
- Consults with the Operations Business Director, identifying and evaluating new opportunities that can be added to current contracts or scope.
- Develops relationships and understanding capabilities of teaming partners; acting strategically to create alliances, subcontract agreements, joint venture arrangements and teaming schemes to drive further growth in the market.
- Assists in pricing self-generated opportunities using local market or contract intelligence. The Delivery Manager should be the boots on the ground expert in their assigned area of expertise (E.g., CLINS or Geography)
- Establishes and maintaining senior-level client relationships. Attending at least quarterly meetings with senior client representatives. Focusing on outcome-based discussions, SMART goal setting, and PDCA cycles to drive performance and build trust.
- Understands client needs, constraints, and challenges, and propose solutions. Solidifying as a trusted advisor and the first person the client thinks of when seeking guidance on problem solving.
- Represents the company at industry events, conferences, forums and job fairs when appropriate.
- Models high standards of integrity and professionalism. Always disagree with curiosity and kindness.
- Maintains clean, business appropriate professional appearance standards (on camera and in-person).
Shared Services Center Engagement:
- Engages and collaborate with Recruiting and Credentialing on efforts to meet staffing requirements of the PWS for the contracted projects assigned (i.e. soft requirements, reviewing resumes, interviewing applicants, and submitting candidates for soft approval (when required)
- Coordinates with Recruiting and Human Resources re: setting new hire start dates, equipment and system access needs. Provide onboarding for all new hires to ensure they know where to go on their first day of work and understand their PWS requirements.
- Ensures that employees assigned to their portfolio maintain the standards set by the client and Decypher. In collaboration with Human Resources, provide coaching and discipline when employees fail to meet expectations or do not comply with Company policies. Document all employee coaching and discipline and communicate with Leadership and HR re: these actions.
- Responsible for making sure employees in their assigned portfolio accurately record time worked daily and sign and submit their timesheet at the end of each pay period. Promptly address time keeping issues escalated by shared services timekeeping staff. Responsible for first line employee conversations and discipline if protocols are not being met.
- Reports all workplace safety, potential work-related injury and illness incidents, or complaints of harassment or discrimination to Ops Leadership and Human Resources immediately. Collect information as required to support Leadership and HR investigations.
Qualifications:
- Bachelor's degree in business, finance, or related quantitative field
- Minimum 5 years of experience in sales or business development, preferably in a government contracting (services) and/or healthcare environment
- At least 5 years of experience leading teams in a matrixed reporting environment, familiar with servant leadership, Agile skills a plus
- Intermediate MS Excel skills
- Excellent communication and persuasion skills, comfortable with group and public speaking
- Able to adjust priorities in real time to adapt to changing circumstances
- Able to gracefully accept constructive feedback when necessary
- Comfortable with modern office technology (MSO365, timekeeping, etc.)
- Willing to travel to customer sites as needed
Compensation & Benefits: $135,000 to $150,000.
Please note that the salary information is a general guideline only. Decypher considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
We are currently in:
AK,AL,AR,AZ,CA,CO,FL,GA,HI,IL,IN,KS,LA,MD,ME,MO,MS,NC,NE,NM,NV,OH,OK,SC,TN,TX,UT,VA,WA
Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V)