Customer Success Manager
Location: Mankato, MN
Job Type: Full-Time
Company: HireAligned
Category: General
Job Description Apply Now
The Customer Success Manager (CSM) plays a pivotal role in cultivating and expanding enduring customer relationships, specifically within the commercial roofing and facility management sector. As a Customer Success Manager, you will be responsible for guiding clients through the intricacies of protecting and maximizing the value of their roofing assets, all while ensuring superior customer experiences and long-term satisfaction. This full-time opportunity is ideal for individuals who are passionate about relationship building, account management, and strategic planning, with a strong desire to empower customers through top-tier service and expert guidance.
In this position, you will serve as the main point of contact for a portfolio of clients, including building owners, facility managers, contractors, and internal teams. Your expertise in customer success and account management will be instrumental in ensuring clients receive proactive communication, expert recommendations, and ongoing value from comprehensive roofing programs. As a Customer Success Manager, you will leverage your problem-solving skills and industry knowledge to help clients develop maintenance, repair, and capital planning strategies tailored to their unique needs.
This role offers significant opportunities for career advancement, ongoing training, and professional development in a company that values internal promotion and invests in its employees. The organization is recognized for its supportive and inclusive culture, being military-friendly and committed to fostering leadership growth. As a Customer Success Manager, you will have the chance to become a trusted advisor, driving recurring revenue and supporting customer retention through a relationship-focused sales model.
Effective account management, high customer retention rates, and strong upselling and renewal outcomes are key indicators of success in this role. Additionally, your ability to communicate technical concepts in an accessible manner, maintain organized records, and coordinate with cross-functional teams will be essential in delivering exceptional customer experiences.
Pursuing a career as a Customer Success Manager in Mankato, Minnesota, offers the advantage of working within a vibrant community, where your contributions will have a direct impact on both customer satisfaction and company growth. If you are seeking a dynamic and rewarding career that blends customer success, account management, and business development, we encourage you to apply and take the next step in your professional journey.
Customer Success Manager - Summary- Act as the primary advisor and relationship manager for assigned customer accounts within the commercial roofing and facilities management sector.
- Guide clients through asset protection and value maximization strategies for their roofing systems.
- Foster long-term client loyalty through exceptional service, proactive communication, and ongoing support.
- Collaborate with building owners, facility managers, contractors, and internal teams to deliver value-driven solutions.
- Drive recurring revenue through strategic renewals, upsells, and contract expansions.
- Serve as the main point of contact for assigned customer accounts, ensuring consistent and timely communication.
- Build and maintain strong relationships with customers and key decision-makers.
- Conduct regular account reviews, customer meetings, and proactive check-ins to understand evolving client needs.
- Interpret and communicate roof inspection findings and provide clear, actionable recommendations.
- Assist clients in developing maintenance, repair, and long-term capital planning strategies tailored to their assets.
- Identify and present opportunities for service agreements, maintenance programs, inspections, and repairs.
- Close multi-year service and maintenance agreements to ensure long-term customer commitment.
- Coordinate with estimating, operations, and administrative teams to guarantee seamless customer service delivery.
- Address and resolve customer concerns, escalations, and service-related issues in a timely manner.
- Maintain accurate CRM records, account activity logs, forecasts, and customer communications.
- Competitive annual draw with additional commission potential.
- Full-time schedule offering stability and work-life balance.
- Comprehensive career advancement opportunities and pathways to leadership roles.
- Ongoing training and professional development programs to enhance skills and industry knowledge.
- Opportunity to grow within a respected and expanding organization that values employee contributions.
- Demonstrated experience in customer success, account management, outside sales, or business development.
- Background in commercial roofing, construction, facilities management, building services, or related industries is preferred.
- Proven ability to sell service agreements, maintenance programs, or other recurring revenue solutions.
- Exceptional communication and presentation skills with the ability to explain technical concepts to non-technical audiences.
- Highly organized, self-motivated, and adept at managing multiple customer accounts simultaneously.
- Experience using CRM systems and customer management tools for effective record-keeping and communication.
- Relationship-oriented professional who excels in building and sustaining customer loyalty.
- Strategic thinker with a proactive approach to account management and problem resolution.
- Strong communicator, comfortable presenting to diverse stakeholders and explaining complex information clearly.
- Adaptable, organized, and driven by a passion for helping clients succeed.
- Experience in commercial services, particularly roofing, facilities, or construction, is a strong asset.
- The company is committed to a military-friendly and promote-from-within culture, fostering a supportive environment for career growth.
- Blend of customer success, account management, and sales responsibilities provides a dynamic and varied work experience.
- Stable organization with a long-term focus, providing a high-visibility role that directly impacts customer retention and company growth.
If you are ready to take your career to the next level as a Customer Success Manager, click the application button to apply today and join a team dedicated to excellence in customer service and relationship management.