Customer Service Specialist
Location: Bay Shore, NY
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
IDR is seeking a skilled and dedicated Customer Service Specialist to join our team supporting a leading manufacturing organization. This full-time position is an excellent opportunity for professionals with a passion for delivering exceptional customer support within the manufacturing sector. As a Customer Service Specialist, you will play a pivotal role in ensuring customer satisfaction by handling inquiries, processing orders, and resolving issues efficiently. This role is based at a manufacturing plant, giving you hands-on experience in a dynamic and fast-paced environment.
As a Customer Service Specialist, you will serve as a primary point of contact for customers. Your responsibilities will include managing communications via phone, email, chat, and in-person interactions. You will be responsible for addressing customer questions, providing accurate product and service information, and ensuring that all interactions adhere to company policies and procedures. You will also process orders, handle returns, issue refunds, manage exchanges, and fulfill service requests with accuracy and attention to detail. Maintaining thorough records and documentation is essential in this role, as is collaborating with internal departments to resolve customer concerns in a timely manner.
Applicants for the Customer Service Specialist position should bring at least two years of customer service experience, ideally within the retail or manufacturing industries. Familiarity with enterprise resource planning (ERP) systems such as SAP, NetSuite, or NDS is highly preferred. The ability to communicate professionally and effectively—whether over the phone, by email, or in person—is critical. Strong organizational skills, attention to detail, and the capability to work collaboratively with other departments are also essential for success in this position.
Joining IDR as a Customer Service Specialist offers numerous benefits. You will receive a competitive compensation package, along with a comprehensive suite of benefits including medical, dental, vision, and life insurance. Employees enjoy access to an Employee Stock Ownership Program and are supported by a dedicated Engagement Manager committed to your professional growth and success. IDR is proud to be recognized as a ClearlyRated Best of Staffing® Client and Talent Award winner for twelve consecutive years, reflecting our commitment to excellence both as an employer and as a service provider.
Our organization is driven by a mission to provide outstanding service and support, both to our clients and our employees. We believe in fostering a positive, inclusive work environment where every team member is encouraged to succeed and grow. By joining our team, you will become part of a respected company with over 25 years of proven industry experience, backed by a strong reputation in the staffing and manufacturing sectors.
If you are an experienced customer service professional seeking a rewarding opportunity with a reputable organization, we invite you to apply for the Customer Service Specialist position today. Click the application button to take the next step in your career and become an integral part of our dynamic team.
Customer Service Specialist - Summary- Serve as a main point of contact for customer inquiries in a manufacturing environment
- Manage communications via phone, email, chat, and in-person interactions
- Provide accurate information on products, services, policies, and procedures
- Process orders, returns, refunds, exchanges, and service requests
- Maintain detailed customer records and documentation
- Collaborate with internal teams to resolve customer issues
- Respond promptly and courteously to customer inquiries using multiple communication channels
- Deliver clear and accurate information about company offerings and policies
- Address and resolve customer concerns, complaints, and issues, escalating when necessary
- Accurately process a range of customer requests including orders, returns, refunds, and exchanges
- Keep detailed logs and records of all customer interactions and transactions
- Coordinate with internal departments to ensure timely resolution of complex customer issues
- Support the organization’s commitment to high-quality customer service
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Access to a dedicated Engagement Manager for career support
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for 12 years
- Minimum 2 years of customer service experience in retail or manufacturing environments
- Experience with ERP systems such as SAP, NetSuite, or NDS
- Strong verbal and written communication skills
- Demonstrated ability to coordinate with internal teams
- Excellent documentation and organizational abilities
- Experienced in customer support in manufacturing or related industries
- Comfortable using ERP software for order management and records
- Proactive, detail-oriented, and organized
- Strong problem-solving skills and a customer-focused mindset
- Collaborative and able to work well with diverse teams
- IDR has over 25 years of industry experience and a strong market reputation
- Full-time position based in a manufacturing plant
- Opportunities for professional growth within an award-winning organization
- Inclusive environment with a focus on employee success
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.