Customer Service Representative – P&C Licensed (CSR)
Location: Canton, OH
Job Type: parttime
Company: Linda MacDonald - State Farm Agency
Salary: $19.0 - $19.0 per hour
Category: Insurance
Job Description Apply Now
Customer Service Representative – P&C Licensed (CSR) Job Description
Are you passionate about delivering exceptional customer experiences and seeking a rewarding role with growth potential? We are looking for a motivated and energetic Customer Service Representative – P&C Licensed (CSR) to join a high-performing insurance team. In this full-time or part-time opportunity, you will leverage your Property and Casualty license to educate customers, support their insurance needs, and contribute to the success of a respected State Farm Agent office. This position offers valuable career development and the satisfaction of helping individuals protect what matters most to them.
As a Customer Service Representative – P&C Licensed (CSR), you will be a key player in facilitating insurance solutions, maintaining long-term customer relationships, and ensuring a seamless experience for every client interaction. You'll be responsible for responding to inquiries about insurance availability, eligibility, policy management, claims processing, and more. Your ability to communicate clearly, solve problems proactively, and manage multiple priorities will play a critical role in the office’s ongoing success.
Working as a Customer Service Representative – P&C Licensed (CSR) in this supportive environment, you will benefit from hourly pay plus commission, gain valuable industry knowledge, and enjoy clear pathways for advancement within the agency. Candidates with active Property and Casualty and Life and Health licenses are encouraged to apply, as these are essential requirements for the position. This is an excellent opportunity to build a strong foundation in the insurance industry, develop your professional skills, and make a meaningful impact on customers’ lives.
If you are a self-motivated individual who thrives in a fast-paced setting, values teamwork, and is committed to delivering remarkable service, this could be your ideal next career move. Take the next step by submitting your application today and join an organization where your contributions are valued and your professional growth is supported.
Customer Service Representative – P&C Licensed (CSR) Summary- Engage with customers to provide personalized insurance guidance and support.
- Utilize active Property & Casualty and Life & Health licenses to advise on insurance products.
- Be an integral part of a dynamic team focused on customer satisfaction and office growth.
- Enjoy ongoing training and advancement opportunities within a respected insurance agency.
- Establish and maintain strong customer relationships through proactive follow-up and communication.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries regarding insurance options, policy changes, claims, and billing.
- Educate customers using a needs-based approach to help them understand available insurance solutions.
- Maintain comprehensive knowledge of insurance products, technical requirements, and regulatory updates.
- Demonstrate exceptional organizational skills, multitasking, and attention to detail in a fast-paced environment.
- Provide timely and thorough activity reports to the agent and team.
- Work collaboratively with other team members to achieve office goals and deliver a remarkable customer experience.
- Stay current with changes in product offerings and complete all required training and continuing education.
- Hourly pay plus commission structure for earning potential.
- Opportunities for advancement and professional development within the agency.
- Valuable industry experience and ongoing training.
- Supportive team environment focused on individual and collective success.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal, verbal, and written communication skills.
- Organizational and detail-oriented abilities.
- Proactive and self-motivated with a strong work ethic.
- Ability to learn and utilize computer functions as part of daily responsibilities.
- Capable of working effectively both independently and in a team setting.
- Demonstrated ability to multi-task and prioritize workload.
- Commitment to delivering high-quality customer service.
- Thrives in dynamic, fast-paced environments and adapts quickly to change.
- Driven to succeed and eager to contribute to team goals.
- Values accuracy, timeliness, and a customer-centric approach in all tasks.
- Interested in long-term career growth within the insurance industry.
- Seeks opportunities to expand knowledge and stay current on industry trends.
- This position is with an independent insurance agent, not with the parent insurance company.
- Employees must complete all applicable licensing requirements and training programs.
- Insurance agent staff are hired and employed by independent agents, not the parent company.
- The agency fosters a professional, inclusive environment and is committed to equal employment opportunity.
If you are ready to embark on a fulfilling career as a Customer Service Representative – P&C Licensed (CSR), click the job application button to apply and take the next step forward in your professional journey!