Customer Service Representative – Insurance Producer (CSR, P&C)
Location: INDIANAPOLIS, IN
Job Type: fulltime
Company: Breneman Insurance Group
Salary: $50000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Are you looking to advance your career in the insurance industry as a Customer Service Representative – Insurance Producer (CSR, P&C)? This full-time opportunity is designed for driven, customer-focused professionals who thrive in a dynamic, sales-oriented environment. As a Customer Service Representative – Insurance Producer (CSR, P&C), you'll play a vital role in delivering outstanding service and building lasting client relationships, while supporting business growth initiatives. With a focus on both customer satisfaction and sales performance, you will contribute to the ongoing success and expansion of a reputable insurance agency.
In this position, you will engage with clients to understand their insurance needs, provide tailored solutions, and cross-sell a range of insurance products. Your expertise in property and casualty insurance will be essential, as will your ability to generate leads, create quotes, and close sales. The Customer Service Representative – Insurance Producer (CSR, P&C) role requires an individual who excels at multitasking, relationship building, and meeting service standards, all while aligning with the company’s culture and values.
Working as a Customer Service Representative – Insurance Producer (CSR, P&C) offers the chance to develop your professional skills, earn competitive compensation, and take advantage of robust benefits. You'll foster business development within the local community, maintain high customer service standards, and help drive the agency's growth. With opportunities for personal development and advancement, this role is ideal for those who are confident, organized, and possess a positive attitude.
Customer Service Representative – Insurance Producer (CSR, P&C) – Summary- Act as a primary contact for clients, delivering exceptional service and support.
- Responsible for both sales and service within the property and casualty insurance sector.
- Focus on business development, customer retention, and agency growth.
- Collaborate with licensed agents to offer life insurance policies.
- Develop and nurture market relationships to identify new opportunities.
- Cross-sell existing customers on additional company products and services.
- Generate new business through referrals, networking, and outbound communication.
- Understand and embody company culture, philosophy, and service standards.
- Maintain a sense of urgency in achieving sales goals and closing deals.
- Ensure high-quality service is delivered to both internal and external customers.
- Contribute to business development and the agency’s reputation in the community.
- Identify and overcome objections or sales challenges to maximize results.
- Build strong, lasting relationships with clients and prospects.
- Work closely with licensed agents to present and offer life insurance products.
- Solicit new business through phone, networking events, and digital channels.
- Prepare and present insurance quotes, conduct sales presentations, and secure new accounts.
- Competitive base salary with performance-based commission opportunities.
- Comprehensive benefits package including major holidays observed and paid.
- Paid time off and vacation (two weeks).
- 401(k) retirement plan with employer matching and profit sharing.
- Active Property & Casualty Agents License (required).
- Prior experience in property and casualty insurance is highly valued.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure in a fast-paced, high-volume environment.
- Strong organizational, prioritization, and multitasking skills.
- Clear oral and written communication abilities.
- Proficiency in Windows-based computer applications is a plus.
- A genuine willingness to learn, adapt, and be coachable.
- Self-motivated, confident, and able to work independently.
- Positive, enthusiastic, and results-oriented attitude.
- Driven sales professional with a passion for customer service excellence.
- Experienced in developing business and cultivating relationships in the insurance sector.
- Resourceful, intuitive, and eager to pursue ongoing learning and development.
- Demonstrates a proactive approach to overcoming challenges and achieving targets.
- Excels at balancing customer satisfaction with sales objectives.
- Pursue a career as a Customer Service Representative – Insurance Producer (CSR, P&C) and become a key contributor to a respected insurance agency’s growth and success.
- Enjoy working in a supportive, collaborative environment with opportunities for advancement.
- Experience the advantages of working with a team dedicated to customer care and professional excellence.
- Applicants are encouraged to apply by clicking the job application button to take the next step in their insurance career.
- The company is proud to be an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.