Customer Service Representative – Insurance CSR
Location: INVER GROVE HEIGHTS, MN
Job Type: fulltime
Company: Brian Youmans - State Farm Agency
Salary: $50000.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative – Insurance CSR
Are you passionate about helping others and interested in launching a rewarding career in the insurance industry? We are seeking a dedicated and personable Customer Service Representative – Insurance CSR to join our dynamic team in INVER GROVE HEIGHTS, MN on a full-time basis. As a Customer Service Representative – Insurance CSR, you will play a crucial role in ensuring that every client receives exceptional service, support, and guidance. This position offers a unique opportunity to grow professionally within a supportive environment, where training and licensing are fully provided for qualified candidates.
Working as a Customer Service Representative – Insurance CSR, you will be the first point of contact for clients, providing information and solutions related to insurance products such as Auto, Home, Life, and Health. Your commitment to delivering high-quality service will directly contribute to client satisfaction and loyalty, making you a vital part of our organization’s mission to put people first—both customers and colleagues. Embrace the chance to start your career in a company that invests in your development, offers comprehensive benefits, and provides a clear pathway for advancement in the insurance field.
Our office in INVER GROVE HEIGHTS, MN, is known for its welcoming atmosphere and commitment to professional excellence. Here, you’ll find a supportive team culture, ongoing mentorship, and all the resources you need to succeed as a Customer Service Representative – Insurance CSR. If you are organized, friendly, and ready to make a positive impact, we encourage you to apply for this full-time opportunity today.
Customer Service Representative – Insurance CSR Summary- Serve as the primary point of contact for insurance clients, handling inquiries via phone, email, and in person.
- Support clients with questions regarding coverage options, billing, claims, and policy changes.
- Deliver a consistently positive customer experience in every interaction.
- Receive comprehensive training and support to obtain necessary licenses.
- Enjoy access to professional development and clear paths for career growth within the agency.
- Provide prompt, courteous, and accurate service to clients regarding insurance products and policies.
- Respond to client inquiries about coverage details, billing processes, claims procedures, and policy modifications using phone, email, and face-to-face communication.
- Identify client needs and recommend appropriate products or solutions to enhance satisfaction and retention.
- Maintain detailed and organized records of all client interactions and follow-up activities in accordance with company procedures.
- Assist clients in understanding their insurance options, helping them navigate claim submissions and policy updates.
- Collaborate with team members and management to ensure a seamless and positive client experience.
- Competitive base salary with unlimited commission earning potential.
- PTO package covering vacation, personal, and sick days.
- Employer-matched retirement plan to support your financial future.
- Full coverage of licensing costs for Auto, Home, Life, and Health insurance certifications.
- Continuing education and ongoing training provided at no cost.
- Guidance from experienced mentors and opportunities for advancement.
- Exceptional communication, interpersonal, and problem-solving skills.
- Professional, friendly, and patient demeanor suitable for client-facing interactions.
- Strong organizational abilities and the capacity to multitask in a fast-paced setting.
- Demonstrated ability to work collaboratively within a team environment.
- Commitment to obtaining Property & Casualty and Life & Health insurance licenses (licensing costs fully covered by employer).
- No prior insurance experience required—full training and licensing support provided for the right candidate.
- Motivated individual seeking to build a career in customer service and insurance.
- Comfortable working with people from diverse backgrounds and providing solutions to meet their needs.
- Adaptable and willing to learn new products, procedures, and technologies.
- Displays a high degree of integrity and professionalism in all interactions.
- Excels in a team-oriented setting and values collaboration and mutual support.
- This is a full-time position based in INVER GROVE HEIGHTS, MN, offering stability and long-term career prospects.
- Comprehensive onboarding and mentorship programs ensure new hires are set up for success.
- The company offers a positive and inclusive work environment committed to professional development and employee well-being.
- Applicants must be legally authorized to work in the United States. The company is an Equal Opportunity Employer (EEO).
If you are ready to start your journey as a Customer Service Representative – Insurance CSR and want to be part of a team that values growth, service, and community, apply now by clicking the job application button. Your new career in insurance customer service awaits!