Customer Service Representative (CSR) – Insurance
Location: Austin, TX
Job Type: fulltime
Company: JT Reisdorph - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Are you an enthusiastic professional passionate about delivering exceptional customer service and looking to start or grow your career in the insurance industry? We invite you to join a dynamic team as a Customer Service Representative (CSR) – Insurance. This full-time role, located in Austin, TX, offers a unique opportunity to work alongside a successful State Farm Agent where you will be trained to become a valued member of an established organization. If you thrive in a fast-paced environment and enjoy building meaningful relationships, this Customer Service Representative (CSR) – Insurance position could be the ideal fit for you.
As a Customer Service Representative (CSR) – Insurance, you will be the first point of contact for clients, supporting them through a variety of insurance-related inquiries and transactions. You will have the chance to make a positive impact on customers' lives by providing clear, accurate, and friendly assistance. Your efforts will help build strong, lasting relationships with clients, fostering trust and loyalty. You will receive comprehensive training to ensure your success, even if you do not have prior insurance experience. We are committed to your ongoing professional development and growth within the company.
Located in the vibrant city of Austin, TX, this position offers a welcoming and collaborative workplace culture. Austin is known for its innovative spirit and diverse community, making it a great place to advance your career in the insurance sector. The Customer Service Representative (CSR) – Insurance position is an excellent stepping stone for individuals interested in pursuing a long-term career in insurance and customer service.
Customer Service Representative (CSR) – Insurance Summary- Support clients with a wide range of insurance inquiries and service requests
- Deliver a remarkable customer experience through value-based conversations
- Receive comprehensive training and professional development opportunities
- Work in a team-oriented, fast-paced environment
- Benefit from a workplace culture that encourages growth and success
- Establish and maintain strong customer relationships, providing ongoing support as needed
- Respond promptly and accurately to client inquiries about insurance coverage, eligibility, policy changes, transfers, claims, and billing issues
- Educate clients using a customer-focused, needs-based review process to explain insurance options and help them make informed decisions
- Demonstrate a strong work ethic and commitment to achieving daily goals and company objectives
- Provide timely and thorough activity reports to the agent
- Remain current on product changes, licensing requirements, technical developments, and ongoing education
- 401(k) matching to support your long-term financial goals
- Flexible scheduling options to help balance personal and professional commitments
- Paid time off for work-life balance
- Professional development assistance to encourage continual growth and learning
- Must obtain Property & Casualty and Life & Health licenses prior to start date (training and support provided)
- Excellent interpersonal, written, verbal, and listening communication skills
- Strong organizational skills and attention to detail
- Self-motivated with a proactive approach to problem-solving
- Ability to work effectively in a team environment
- Ability to multi-task and prioritize responsibilities
- Comfort with learning and using computer functions relevant to the position
- Demonstrated pride in delivering accurate and timely work
- Dedication to providing outstanding customer service
- People-oriented with a passion for helping others
- Energetic and motivated self-starter
- Thrive in a fast-paced, team-oriented environment
- Excellent communicator, able to build rapport easily
- Driven to succeed, with a focus on achieving both team and individual goals
- Adaptable and eager to learn new skills
- Committed to ongoing personal and professional development
- This position is with an independent contractor agent associated with State Farm, not directly with State Farm Insurance Companies
- Employees must complete all applicable licensing and training requirements prior to starting
- State Farm agents are independent contractors who hire and manage their own employees
- Employment in this role does not establish employee status with State Farm Insurance Companies
If you are ready to take the next step in your professional journey as a Customer Service Representative (CSR) – Insurance, apply today by clicking the job application button. We look forward to connecting with motivated candidates who are ready to make a meaningful impact and grow their careers in the insurance industry.