Customer Service Representative (CSR) – Insurance
Location: CHICAGO, IL
Job Type: fulltime
Company: Mike Callahan - State Farm Agency
Salary: $42500.0 - $52500.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) – Insurance
Are you seeking a rewarding career where you can make a difference in people’s lives every day? Join a dynamic team as a Customer Service Representative (CSR) – Insurance, where you will have the opportunity to grow professionally while helping clients protect what matters most. As a key member of an insurance agency team, you will deliver outstanding customer service, support insurance sales, and play a vital role in building lasting relationships with our valued customers. This full-time position offers a collaborative work environment, comprehensive training, and the chance to develop your career in the thriving insurance industry.
As a Customer Service Representative (CSR) – Insurance, you will be the first point of contact for customers, providing prompt, accurate, and friendly service. You will assist clients with their insurance needs, answer questions regarding policies, process claims, and identify opportunities to enhance coverage. Your proactive approach and excellent communication skills will be essential in educating clients about insurance options and supporting the agency’s growth objectives.
This role is ideal for self-motivated individuals who thrive in fast-paced environments and are passionate about delivering exceptional service. Whether you have previous insurance experience or are new to the industry, we provide the training and support needed to help you succeed. Bilingual candidates, particularly those fluent in Russian or Polish, are encouraged to apply, although it is not a requirement. If you are ready to take the next step in your career and are committed to achieving excellence every day, we invite you to apply for this exciting opportunity.
Customer Service Representative (CSR) – Insurance Summary- Serve as a primary contact for clients, ensuring their questions and concerns are addressed efficiently and professionally.
- Support the agency’s growth through relationship-building and sales support.
- Participate in comprehensive training and obtain necessary licensing to advance your insurance career.
- Enjoy the benefits of working in a supportive, growth-oriented environment with opportunities for professional development.
- Establish and maintain strong customer relationships, following up with clients as needed to ensure satisfaction and retention.
- Develop new service opportunities by identifying the needs of both new and existing clients.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing questions.
- Utilize a customer-focused, needs-based review process to educate clients about various insurance options and recommend appropriate solutions.
- Assist with developing insurance quotes, making sales presentations, and closing sales in collaboration with the agency team.
- Build and maintain ongoing networking relationships to support business growth.
- Demonstrate a strong work ethic and a daily commitment to success.
- Provide timely and thorough activity reports to agency management as required.
- Remain up-to-date on product changes, licensing requirements, technical developments, and ongoing education.
- Competitive salary plus commission opportunities.
- PTO, including vacation and personal/sick days.
- Health insurance stipend to support your well-being and security.
- Employer-paid licensing and training to kickstart or advance your insurance career.
- 401(k) employer match to help plan for your future.
- Valuable hands-on experience in the insurance industry.
- Potential for growth and advancement within the agency.
- High school diploma or equivalent required; further education is a plus.
- Bilingual skills in Russian or Polish are preferred, but not required.
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational abilities and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Ability to work both independently and as part of a team.
- Demonstrated pride in delivering accurate, timely work.
- Comfortable learning and working with computer systems.
- Ability to multi-task and effectively prioritize responsibilities.
- Dedication to delivering outstanding customer service.
- Property & Casualty license and Life & Health license required or willingness to obtain upon hiring (employer-paid training available).
- Commitment to ongoing professional development and continuing education.
- Enthusiastic and energetic professional who thrives in a fast-paced, customer-focused environment.
- Motivated self-starter with a strong desire to help others and contribute to team success.
- Personable, people-oriented, and an effective team player.
- Adaptable to changing priorities and committed to continuous improvement.
- Interested in building a long-term career in the insurance industry.
- This position is with an independent insurance agency, not with the parent insurance company.
- All employees must complete applicable licensing requirements and training programs as required by law and company policy.
- Agency employees are not employees of the parent insurance company.
- We are proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds to apply for this full-time Customer Service Representative (CSR) – Insurance position.
- If you are motivated to succeed and can see yourself in this Customer Service Representative (CSR) – Insurance role, click the job application button to take the next step in your career journey.