Customer Service Representative (CSR) – Insurance
Location: JACKSONVILLE, AL
Job Type: fulltime
Company: Mike Douglas - State Farm Agency
Salary: $32000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) – Insurance
If you are passionate about delivering exceptional customer experiences and thrive in a dynamic, fast-paced environment, the Customer Service Representative (CSR) – Insurance role presents a compelling opportunity for professional growth and development. As a valued member of an insurance agent’s team, you will play a pivotal role in creating positive interactions, building trust, and supporting customers through a variety of insurance-related needs.
This full-time position welcomes applicants with strong interpersonal and communication skills, regardless of prior insurance experience, as comprehensive training and mentorship will be provided. By joining the team, you will contribute to the agency’s mission of fostering customer satisfaction, retention, and business growth through thoughtful, value-driven conversations and service excellence.
As a Customer Service Representative (CSR) – Insurance, you will engage with clients to address inquiries, process policy changes, and educate customers about product offerings. Your ability to listen attentively, communicate clearly, and act with integrity will be instrumental in ensuring a seamless customer journey. You will also collaborate with team members to drive collective success and uphold the agency’s commitment to service quality and compliance.
This opportunity is ideal for motivated self-starters who take pride in their work and are eager to learn new skills within the insurance industry. You will gain valuable experience, have access to advancement opportunities, and receive support to obtain essential industry licenses.
Customer Service Representative (CSR) – Insurance Summary- Serve as the first point of contact for customers, providing guidance and solutions related to their insurance needs.
- Participate in comprehensive training to develop expertise in insurance products, customer service protocols, and compliance requirements.
- Support the agency’s growth by building strong client relationships and facilitating positive customer experiences.
- Establish and maintain customer relationships, proactively following up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about insurance coverage options and recommend appropriate solutions.
- Demonstrate a strong work ethic and total commitment to achieving daily and long-term success for the agency.
- Provide timely and thorough activity reports and updates to the agent, maintaining transparency and accountability.
- Remain current with product changes, licensing requirements, technical developments, and continuing education.
- Collaborate with team members to achieve shared goals and contribute to a positive work environment.
- Base salary with opportunities for bonuses based on performance.
- PTO, including vacation and personal/sick days, to support work-life balance.
- Retirement plan options to help secure your financial future.
- Valuable hands-on experience and on-the-job training to develop your skills in the insurance industry.
- Potential for career advancement within the agency.
- Excellent interpersonal, written, verbal, and listening communication skills.
- Strong organizational abilities and attention to detail.
- Self-motivation and proactive problem-solving skills.
- Commitment to delivering outstanding customer service.
- Ability to learn and utilize computer functions and technology relevant to the role.
- Capacity to multitask and work effectively in a team environment.
- Pride in completing work accurately and efficiently.
- Willingness to obtain Property & Casualty license and Life and Health license within 30 days of hire (support and resources provided).
- Desire to remain current with industry and product changes, licensing, and continuing education.
- Energetic, people-oriented, and eager to learn new skills.
- Demonstrates professionalism and a positive attitude in every interaction.
- Thrives in a fast-paced environment and adapts well to change.
- Values teamwork and is committed to supporting the agency’s mission.
- Shows initiative and a willingness to go above and beyond for customers.
- This position is employed by an independent contractor insurance agent and not by the insurance company itself.
- Team members must successfully complete any applicable licensing requirements and training programs as established by regulatory agencies and the agency itself.
- The agency is dedicated to providing equal employment opportunities and fostering an inclusive, diverse workplace.
- Applicants are encouraged to apply by clicking the job application button to take the next step toward a rewarding career in insurance customer service.
Take the next step in your career and apply today to become a Customer Service Representative (CSR) – Insurance. Join a supportive team committed to your professional development and success!