Customer Service Representative (CSR) - Bilingual
Location: Plano, TX
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you seeking a rewarding opportunity as a Customer Service Representative (CSR) - Bilingual? This full-time role offers a chance to join a leading organization in the energy sector, providing top-tier service to commercial customers. As a Customer Service Representative (CSR) - Bilingual, you will play a vital role in ensuring customer satisfaction by handling inquiries, resolving issues, and maintaining strong relationships with both internal teams and external clients. This position is perfect for individuals who are fluent in both Spanish and English, have a passion for helping others, and excel in dynamic, customer-focused environments.
Working as a Customer Service Representative (CSR) - Bilingual means you will be the primary contact for commercial customers, addressing their needs through various communication channels such as phone, email, fax, internet, and mail. You will represent the company professionally, ensuring that every customer interaction reflects the company’s commitment to quality service. Your ability to multitask, resolve billing issues, and promote the company's products will be essential to your success in this role. You will also work closely with internal teams, leveraging system resources to provide timely and accurate solutions to customer inquiries and escalations.
Fluency in both Spanish and English is required for the Customer Service Representative (CSR) - Bilingual position. Effective communication skills, patience, and a calm demeanor are crucial, as you will be managing a high volume of customer interactions. The role requires a high school diploma or GED, as well as proficiency in basic math, English, and PC skills, including typing and Microsoft Office software. The ability to multitask by talking and typing simultaneously will help you navigate this fast-paced environment.
As a Customer Service Representative (CSR) - Bilingual, you will be part of an inclusive company culture that values diversity and equal opportunity. The organization offers a competitive compensation package, full benefits—including medical, dental, vision, and more—and opportunities for career advancement. Employees benefit from the company’s long-standing reputation for excellence, a supportive management team, and an Employee Stock Ownership Program. The company is also recognized as a ClearlyRated's Best of Staffing® Client and Talent Award winner for twelve consecutive years, highlighting its dedication to both clients and team members.
If you are looking to grow your career as a Customer Service Representative (CSR) - Bilingual in a thriving industry, this is an excellent opportunity to join a reputable company that is committed to your professional development and success. Apply today by clicking the job application button and take the next step in your career journey!
Customer Service Representative (CSR) - Bilingual Summary- Serve as the primary point of contact for commercial customers in the energy sector.
- Utilize bilingual skills (Spanish and English) to provide exceptional customer service.
- Engage with customers through phone, email, fax, internet, and mail to address inquiries and resolve issues.
- Collaborate with internal teams to deliver effective solutions and promote company offerings.
- Respond to customer inquiries, complaints, and requests in a professional and courteous manner.
- Handle escalated customer issues with tact and professionalism.
- Promote company products and services, resolve billing discrepancies, and negotiate payment options.
- Maintain accurate records of customer interactions and transactions.
- Conduct outbound calls as needed to follow up on customer concerns or provide additional support.
- Utilize system resources to manage customer accounts and provide timely information.
- Work collaboratively with internal stakeholders to ensure customer satisfaction.
- Competitive compensation package.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program.
- Opportunity for professional growth with an industry-leading organization.
- Dedicated engagement management and support for career advancement.
- Bilingual proficiency in Spanish and English is required.
- High school diploma, GED, or equivalent.
- Basic math and English skills.
- Excellent customer service skills with a calm and patient approach.
- Basic PC skills, including typing and familiarity with Microsoft Office.
- Ability to multitask effectively, including talking and typing simultaneously.
- Strong communicator with fluency in both Spanish and English.
- Experience in customer service or a similar role, especially within the utilities or energy sector, is a plus.
- Detail-oriented and organized, with the ability to manage multiple tasks efficiently.
- Team player who collaborates well with colleagues and values positive customer outcomes.
- Adaptable and solution-focused, with strong problem-solving skills.
- The Customer Service Representative (CSR) - Bilingual role offers the opportunity to work in a dynamic and growing industry.
- The company is recognized for its commitment to employee satisfaction and diversity.
- Applicants are encouraged to apply and take advantage of the potential for career advancement and skill development.
- Enjoy working in an inclusive team environment supported by experienced management.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to make a difference as a Customer Service Representative (CSR) - Bilingual and join an outstanding team, be sure to apply now by clicking the job application button. Start your journey toward a rewarding and impactful career today!