Customer Service Representative (CSR)
Location: New Holland, PA
Job Type: Temp-Perm
Company: Tristarr Recruiting
Salary: $$0 - $
Category: Insurance
Job Description Apply Now
The role of Customer Service Representative (CSR) is essential in supporting an organization's commitment to delivering exceptional service and building positive relationships with customers, agents, and claimants. As a key member of the front-line customer support team, you will be responsible for managing a wide variety of customer interactions, ensuring accurate information is provided, and serving as an ambassador of the company’s values. This full-time position in New Holland, PA offers a dynamic work environment where individuals are empowered to address customer needs promptly and professionally. If you are passionate about making a positive impact in customer relations and are looking for an opportunity to develop your skills within the insurance industry, this opportunity may be the perfect fit. Working as a Customer Service Representative (CSR) in New Holland, PA allows you to be part of a supportive team culture and provides you with valuable exposure to the property and casualty insurance sector.
Customer Service Representative (CSR) - SummaryAs a Customer Service Representative (CSR), you will be the first point of contact for a diverse clientele, including members, agents, and claimants. Your primary goal is to provide outstanding and timely assistance through multiple communication channels, such as phone, email, and fax. This position is ideal for individuals who excel in communication, possess strong problem-solving abilities, and are committed to maintaining high standards of professionalism. The Customer Service Representative (CSR) position in New Holland, PA is a vital role within the company, offering the opportunity to contribute to operational excellence and customer satisfaction every day.
Duties & Responsibilities- Respond to incoming customer inquiries efficiently and accurately via phone, email, fax, and other communication channels.
- Assess the nature of customer issues, determining whether they can be resolved independently or require escalation.
- Handle inquiries related to underwriting, claims, accounting, and marketing, adhering to company guidelines and policies.
- Escalate complex or unresolved issues to the appropriate department, following up to ensure resolution.
- Maintain comprehensive and accurate records of all customer interactions, tracking service trends for ongoing improvement.
- Greet and assist visitors, monitor building access, and carry out front-desk duties when assigned.
- Support administrative functions, including the preparation and assembly of renewal mailings.
- Perform additional tasks and responsibilities as assigned by the supervisor to support team operations.
- Competitive hourly compensation reflective of industry standards.
- Opportunities for skill development and career advancement within a reputable organization.
- Potential to transition from temporary to permanent employment, depending on performance and business needs.
- Professional business casual dress code and a structured work schedule.
- High School diploma or equivalent is required.
- Demonstrated willingness to learn property and casualty insurance terminology and processes; prior industry experience is advantageous.
- Proven ability to deliver effective customer service; previous experience in a similar role is preferred.
- Proficiency with standard office software, communication tools, and office equipment.
- Ability to work in a professional office setting, operate a computer for extended periods, and manage work materials up to 10 pounds in weight.
- Ability to perform essential job functions with or without reasonable accommodation.
- Strong communication skills, both verbal and written, to interact effectively with a diverse range of customers and colleagues.
- Attention to detail and accuracy in maintaining customer records and resolving inquiries.
- Adaptability and flexibility to handle changing priorities and diverse customer needs.
- Commitment to providing high-quality customer service and supporting organizational goals.
- Eagerness to learn and grow within the insurance industry, with a proactive and positive attitude.
- Full-time schedule with set hours, Monday through Friday, providing a predictable work routine.
- Business casual dress code encourages a professional yet comfortable work environment.
- Located in New Holland, PA, offering a welcoming community and convenient access to local amenities.
- This role offers an excellent entry point for individuals seeking to develop a long-term career within customer service and the insurance sector.
- Applicants are encouraged to apply by clicking the job application button and submitting the required information for consideration.
If you are a motivated and customer-focused individual seeking to make a meaningful contribution in a fast-paced, team-oriented environment, we invite you to apply for the Customer Service Representative (CSR) position in New Holland, PA today. Take the next step in your career by submitting your application now!