Customer Service Representative (CSR)
Location: Austin, TX
Job Type: fulltime
Company: JT Reisdorph - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about delivering exceptional customer service and seeking an opportunity to grow within the insurance industry? Join our team as a Customer Service Representative (CSR) and become a valued part of a reputable insurance agency. This role focuses on providing outstanding customer support, building relationships, and assisting clients with their insurance-related needs in a professional office environment. As a CSR, you will play a vital role in ensuring that each client receives prompt, accurate, and friendly assistance, while also supporting the agency's mission to deliver superior service and create long-term client loyalty.
As a Customer Service Representative (CSR), you will have the opportunity to interact with clients daily, addressing inquiries related to insurance policies, processing service requests, and offering guidance on available insurance options. Your ability to communicate effectively, demonstrate empathy, and problem-solve proactively is essential for success in this role. The agency provides a collaborative and supportive workplace designed to help you develop your skills, expand your knowledge, and pursue professional growth in the insurance sector.
This position offers a competitive compensation package with the potential for bonuses, a comprehensive benefits program including 401(k) matching, paid time off, flexible scheduling, and resources for ongoing professional development. Working as a Customer Service Representative (CSR) allows you to contribute to a positive customer experience, foster meaningful relationships, and help clients make informed decisions regarding their insurance coverage. If you are motivated, detail-oriented, and eager to build a rewarding career in customer service, we encourage you to apply by clicking the application button.
Customer Service Representative (CSR) - SummaryThe Customer Service Representative (CSR) is responsible for providing exceptional support to clients, managing daily service interactions, and ensuring satisfaction with the agency's insurance offerings. This role involves answering inbound calls, greeting clients, responding to questions about policy details, and assisting with policy changes, billing inquiries, claims submissions, and more. The CSR serves as a key point of contact for clients, representing the agency's commitment to customer care and professionalism.
Duties & Responsibilities- Answer incoming phone calls and greet clients in a courteous, professional manner.
- Establish and nurture client relationships through effective communication and follow-ups.
- Deliver prompt, accurate, and friendly customer service to address inquiries about insurance products, coverages, policy changes, and claims.
- Assist clients with billing questions, policy transfers, and clarifications related to insurance availability and eligibility.
- Utilize a needs-based review process to educate clients about available insurance options and recommend appropriate solutions.
- Maintain detailed records of client interactions, service requests, and follow-up activities.
- Support the agency team by contributing to a positive, collaborative work environment.
- Competitive base salary with potential for performance-based bonuses
- 401(k) matching program to support long-term financial goals
- Flexible work schedules to promote work-life balance
- Paid time off for vacation, personal, and sick days
- Opportunities for professional development and ongoing training
- Prior experience in customer service, sales, retail, or telemarketing is preferred but not required
- Excellent communication skills, including written, verbal, and listening abilities
- Strong self-motivation and a proactive approach to problem-solving
- Attention to detail and organizational skills
- Ability to work collaboratively within a team environment
- Capable of assessing customer needs and conducting effective client interviews
- Demonstrated ability to relate to customers and provide personalized service
- Property & Casualty license (must be obtained prior to start date)
- Life and Health license (must be obtained prior to start date)
- Passionate about helping others and delivering top-tier customer service
- Highly motivated, goal-oriented, and eager to learn
- Comfortable interacting with clients from diverse backgrounds
- Adaptable and able to thrive in a fast-paced environment
- Values ongoing professional growth and welcomes new challenges
- This position is with an independent contractor agent of a leading insurance provider, not the parent insurance company itself.
- Employees must successfully complete all applicable licensing requirements and training programs prior to or upon starting employment.
- Independent contractor agents are responsible for hiring and managing their own staff, and employees are not considered employees of the parent insurance company.
- Located in a vibrant area known for its dynamic community and professional opportunities, offering a positive work environment.
If you are ready to make a positive impact as a Customer Service Representative (CSR), we invite you to apply today by clicking the job application button. Take the next step in your career and become a valued member of our customer-focused team.