Customer Service Representative (CSR)
Location: LOS ANGELES, CA
Job Type: fulltime
Company: Leisha Willis - State Farm Agency
Salary: $47000.0 - $71000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job OverviewLeisha Willis- State Farm Agency, located in Los Angeles, CA, is seeking a dedicated and professional Customer Service Representative (CSR) to join our team. As a Customer Service Representative (CSR) with our agency, you will play a key role in delivering excellent customer service and enhancing the overall experience for State Farm Insurance clients. This position is a great opportunity for individuals who are passionate about customer care and interested in building a long-term career in the insurance industry. The Customer Service Representative (CSR) position is offered as a full-time opportunity in Los Angeles, CA. While previous insurance experience is not required, we provide comprehensive training for the right candidate.
Responsibilities- Establish and maintain strong customer relationships through regular communication and follow-up.
- Deliver prompt, accurate, and friendly customer service by addressing inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing.
- Utilize a customer-focused and needs-based review process to educate clients about suitable insurance products and services.
- Support customer retention and satisfaction by proactively identifying and addressing client needs.
- Collaborate with team members to achieve agency goals and contribute to a positive workplace environment.
- Excellent written, verbal, and listening communication skills.
- Self-motivated with a strong attention to detail and accuracy.
- Proactive problem-solving abilities and a commitment to customer satisfaction.
- Ability to work effectively both independently and as part of a collaborative team environment.
- Strong interpersonal skills and the ability to conduct effective customer interviews.
- Demonstrates empathy and the ability to relate to a wide range of customers.
- Property and Casualty license (or ability to obtain as required for employment).
- Life and Health license (or ability to obtain as required for employment).
- Competitive hourly pay with opportunities for commission and bonuses.
- Potential for career growth and advancement within the agency.
- Paid time off, including vacation and personal/sick days.
- Valuable experience to help build a successful career in the insurance field.
- Profit sharing and additional benefits available.
Working as a Customer Service Representative (CSR) in Los Angeles, CA, provides the advantage of being part of a dynamic and diverse community, with access to a wide network of professional opportunities and resources.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.