Customer Service Representative (CSR)
Location: Ocean Springs, MS
Job Type: fulltime
Company: Jon Barry - State Farm Agency
Salary: $35000.0 - $35000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated and professional Customer Service Representative (CSR) to join our team in Ocean Springs, MS. As a key member of a well-established insurance agency, the Customer Service Representative (CSR) will be responsible for delivering exceptional service and building positive relationships with clients. This full-time role is a great opportunity for individuals who are passionate about customer care and eager to contribute to the success of a reputable insurance agency.
Responsibilities- Answer incoming phone calls and professionally greet clients, ensuring a welcoming and positive first impression.
- Establish and maintain strong customer relationships by following up with clients as necessary to address their insurance needs.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, policy changes, billing clarification, claims submissions, and coverage options.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance products and assist them in selecting options that best suit their needs.
- Collaborate with team members to ensure a seamless customer experience and maintain high service standards.
- Previous customer service experience preferred, ideally in an insurance or financial services environment.
- Excellent communication skills, including written, verbal, and active listening abilities.
- Strong attention to detail and the ability to manage multiple tasks efficiently.
- Self-motivated and proactive in problem-solving, with a commitment to continuous improvement.
- Demonstrated ability to work effectively in a team setting and contribute to a positive workplace culture.
- Ability to assess client needs and conduct effective interviews to determine appropriate insurance solutions.
- Ability to relate well to a diverse customer base and adapt communication style as needed.
- Property & Casualty license and Life & Health license are required (must be able to obtain if not already held).
- Competitive salary with opportunities for commission and bonus based on performance.
- PTO including vacation, personal, and sick days to support work-life balance.
- Valuable hands-on experience in the insurance industry.
- Growth potential and advancement opportunities within the agency for high-performing individuals.
Located in Ocean Springs, MS, this full-time Customer Service Representative (CSR) role offers the chance to work in a vibrant coastal community known for its welcoming atmosphere and strong sense of community.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.