Customer Service Representative (CSR)
Location: Memphis, TN
Job Type: Temporary
Company: TRC Talent Solutions
Salary: $17.35 Per Hour
Category: Other
Job Description Apply Now
Customer Service Representative (CSR)
If you are dedicated to delivering exceptional service, resolving customer issues efficiently, and thrive in a dynamic work environment, consider joining our team as a Customer Service Representative (CSR) in Tempe, AZ. This is a contract opportunity that allows you to become a vital part of a growing organization, supporting customers and facilitating positive experiences with every interaction.
As a Customer Service Representative (CSR), you will act as the first point of contact for customers, addressing their inquiries, concerns, and needs with professionalism and empathy. Your expertise in communication and problem-solving will help foster trust and satisfaction, ensuring that every customer receives timely and accurate support. This role is ideal for individuals who are motivated to provide high-quality customer service, maintain detailed records, and collaborate with colleagues to resolve complex issues.
This Customer Service Representative (CSR) position is based fully on-site in Tempe, AZ, offering you the opportunity to engage with a diverse range of customers and develop your skills in a supportive work environment. The contract nature of this role provides valuable experience and the potential to advance within the customer service field. If you are passionate about helping others and wish to make a difference in customer satisfaction, we encourage you to apply for the Customer Service Representative (CSR) position today by clicking the job application button.
Customer Service Representative (CSR) - Summary- Serve as the primary contact for customers, responding to inquiries about products, services, billing, and accounts.
- Deliver timely and professional solutions to customer issues and requests.
- Work as part of a contract team in Tempe, AZ.
- Role is fully on-site, contributing to a collaborative team environment.
- Respond to customer inquiries via phone, email, or in person regarding products, services, billing, and account information.
- Investigate and resolve customer complaints promptly and professionally.
- Process exchanges, refunds, billing adjustments, and other account-related requests accurately.
- Contact customers to follow up on claim investigations, provide updates, and communicate resolution outcomes.
- Escalate complex concerns to appropriate departments as needed for further review and resolution.
- Maintain meticulous records of customer interactions, transactions, inquiries, and resolutions, ensuring data accuracy.
- Uphold high standards of customer service, professionalism, and empathy in all interactions.
- Competitive hourly pay consistent with industry standards for Customer Service Representative (CSR) roles.
- Opportunities for skill development and future career advancement within the customer service sector.
- Work in a well-supported team environment with clear processes and opportunities to make an impact.
- Access to training and support from experienced professionals in the field.
- High School Diploma or GED preferred.
- Minimum of 2 years of customer service experience is required.
- Strong verbal and written communication skills to interact effectively with customers and team members.
- Ability to work independently and manage multiple priorities efficiently.
- Proficiency with Microsoft Outlook and standard computer applications.
- Solid data entry skills, with a focus on maintaining accurate and up-to-date customer records.
- Experience in a warehouse environment is a plus but not required.
- Customer-focused with a passion for problem-solving and delivering solutions.
- Adaptable and able to thrive in a fast-paced, team-oriented setting.
- Detail-oriented with strong organizational skills.
- Collaborative, professional, and maintains a positive attitude even during challenging situations.
- Committed to upholding company values and contributing to a supportive workplace culture.
- The Customer Service Representative (CSR) position is a contract role, offering valuable experience in the customer service industry.
- This role is fully on-site in Tempe, AZ, providing an opportunity to work directly with colleagues and customers.
- TRC Talent Solutions is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- If you are interested in pursuing a rewarding career as a Customer Service Representative (CSR) and making a meaningful impact on customer experiences, click the job application button to apply today.