Customer Service Representative (CSR)
Location: ELK GROVE, CA
Job Type: fulltime
Company: Lorens Gandingco - State Farm Agency
Salary: $18.0 - $19.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) – Job Description
Are you looking for a dynamic opportunity to build a rewarding career in customer service and insurance support? As a Customer Service Representative (CSR), you will play a vital role in delivering exceptional service, supporting policyholders, and helping drive business growth through expert communication and personalized assistance. This full-time position offers the chance to learn the insurance industry, gain valuable experience, and develop professionally within a supportive team environment.
The Customer Service Representative (CSR) position focuses on providing high-quality service to clients, fostering positive relationships, and ensuring customer satisfaction throughout each interaction. The role is ideal for individuals who are energetic, self-motivated, and passionate about delivering value-driven service. In this position, you will have the opportunity to learn about insurance products, support a successful agency, and advance your professional skills.
This is more than just a job; it’s a path to a fulfilling career with growth potential and the chance to make a real difference in people’s lives. The Customer Service Representative (CSR) role is designed for those who excel in fast-paced environments, have a keen attention to detail, and are committed to achieving excellence every day. Insurance experience is not required; comprehensive training will be provided for the right candidate with the right skillset.
Working as a Customer Service Representative (CSR) allows you to develop your communication and problem-solving abilities while learning about insurance industry regulations and procedures. You will be on the front lines of customer interaction, handling questions, processing policy changes, and guiding clients through claim submissions, billing clarifications, and coverage options. Your efforts will directly contribute to the satisfaction and retention of valued customers, as well as the overall success of the agency team.
The role of Customer Service Representative (CSR) is essential to building lasting client relationships. You will be encouraged to use a needs-based review process to educate customers about insurance options and ensure they receive personalized support tailored to their unique circumstances. Your commitment to accuracy, timeliness, and a strong work ethic will be essential as you manage daily activities and contribute to the office’s goals.
The Customer Service Representative (CSR) position requires effective multitasking, organizational skills, and the ability to thrive in a team-oriented environment. Proactive problem-solving, attention to detail, and a dedication to customer service are key components of success. Candidates must be willing to pursue and obtain required state licenses for Property & Casualty and Life and Health insurance, as ongoing education and technical development are important aspects of this career path.
By joining the team as a Customer Service Representative (CSR), you will receive a competitive compensation package, including salary with bonus and commission opportunities, paid time off, a retirement plan, and pathways for advancement. This is an outstanding opportunity to launch or further your career in the insurance and customer service industry. If you are ready to make an impact, develop your skills, and grow with a reputable agency, we invite you to apply by clicking the job application button today.
Customer Service Representative (CSR) – Summary- Key frontline role supporting customer satisfaction and retention.
- Opportunity to learn the insurance industry and gain valuable professional experience.
- Comprehensive training provided; no prior insurance experience required.
- Career growth and advancement potential within the agency.
- Establish and nurture customer relationships; follow up as needed to ensure satisfaction.
- Deliver prompt, accurate, and friendly customer service for inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate clients about insurance options and help them make informed decisions.
- Maintain a strong work ethic and total commitment to success and accuracy in daily tasks.
- Provide timely and thorough activity reports to the agent and support ongoing agency operations.
- Competitive salary, with bonus and commission opportunities.
- PTO, including vacation and personal/sick days.
- Retirement plan to support your future.
- Access to valuable experience and growth potential within the agency team.
- Excellent interpersonal and communication skills (written, verbal, and listening).
- People-oriented with strong organizational skills and the ability to multi-task.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Dedicated to providing excellent customer service and working effectively in a team environment.
- Ability to learn and use computer functions relevant to customer service and insurance.
- Pride in completing work accurately and in a timely manner.
- Bilingual (Tagalog, Spanish) a plus.
- Must be able to obtain Property & Casualty license and Life and Health license; ongoing education and product knowledge required.
- Energetic, motivated, and thrives in a fast-paced setting.
- Adaptable, curious, and eager to learn about the insurance industry.
- Values teamwork and maintains a positive, client-focused attitude.
- Committed to professional development and continuous learning.
- This position is with an independent contractor agent and not with the parent insurance company.
- Employment is contingent on successful completion of applicable licensing requirements and training programs.
- Equal Opportunity Employer: We encourage applications from individuals of all backgrounds and experience levels.
If you are motivated to succeed and see yourself as a fit for the Customer Service Representative (CSR) role, take the next step in your career by clicking the job application button and submitting your application today.