Customer Service Representative (CSR)
Location: FAIRFIELD, OH
Job Type: fulltime
Company: Michael Garland - State Farm Agency
Salary: $15.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
Are you passionate about helping others and providing exceptional customer service? Michael Garland - State Farm Agency is seeking a dedicated Customer Service Representative (CSR) to join our team in Fairfield, OH. As a Customer Service Representative, you will play a vital role in delivering outstanding service to State Farm customers, ensuring that every interaction is handled with professionalism and care. This is an exciting opportunity to develop your skills in a dynamic, supportive environment with growth potential and valuable experience in the insurance industry.
As a Customer Service Representative (CSR), you will be the first point of contact for clients, helping to resolve their questions and concerns about insurance products and policies. You will work closely with team members and management to establish lasting relationships with customers by providing accurate information, responding to inquiries, and guiding them through various insurance processes. Your ability to communicate clearly, listen actively, and solve problems proactively will be key to your success in this position. This role is essential for maintaining and enhancing the level of service that State Farm is known for, and you will be a valued member of our agency’s team.
State Farm is a recognized leader in the insurance industry, and by joining as a Customer Service Representative (CSR), you will have the opportunity to represent a trusted brand while working in a positive, collaborative environment. Fairfield, OH, is known for its friendly community and convenient access to local amenities, making it a great place to advance your career.
If you are motivated, detail-oriented, and ready to make a positive impact, we encourage you to apply for the Customer Service Representative (CSR) position today. Click the job application button now to take the next step in your career and join a team that values growth, professionalism, and customer satisfaction.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for customers at the agency
- Deliver exceptional service by addressing client inquiries and concerns regarding insurance products
- Foster customer loyalty and satisfaction through attentive communication and follow-up
- Support the agency’s mission to provide reliable insurance solutions
- Answer incoming calls and greet clients in a courteous, professional manner
- Establish and maintain customer relationships, following up as needed to ensure satisfaction
- Provide prompt and accurate information regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing inquiries
- Educate customers about insurance options using a needs-based review process
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to achieve shared goals and deliver high-quality service
- Uphold industry and company standards in all communications and actions
- Competitive hourly pay ($15 - $20 per hour depending on experience)
- Annual growth bonuses ranging from $2,000 - $3,000
- PTO: 1 week after 90 days, 2 weeks after 1 year
- 8 paid holidays per year
- Monthly health insurance stipend
- Retirement plan available after 1 year with a 3% match
- Opportunities for advancement and valuable experience in the insurance industry
- Sales experience (outside, inside, retail sales, or telemarketing) preferred
- Excellent communication skills: written, verbal, and listening
- Self-motivated and capable of working independently
- Detail-oriented with strong organizational abilities
- Proactive in addressing and resolving customer issues
- Ability to work effectively as part of a team
- Ability to assess customer needs and conduct effective interviews
- Strong interpersonal skills for building rapport with customers
- Property & Casualty license (must be able to obtain)
- Life and Health license a plus
- Demonstrates empathy and understanding towards customers
- Thrives in fast-paced environments where customer needs are the priority
- Shows a commitment to personal and professional growth
- Possesses a positive attitude and a drive to exceed customer expectations
- Willing to learn and adapt to new procedures and insurance products
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm
Take the next step towards an exciting career as a Customer Service Representative (CSR). Click the apply button to submit your application today and become part of a team committed to making a difference for customers and the community.