Customer Service Representative (CSR)
Location: SPRINGVILLE, NY
Job Type: fulltime
Company: Jim Merenick - State Farm Agency
Salary: $36000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Job Description
As a Customer Service Representative (CSR), you will play a key role in delivering exceptional service and support to clients and stakeholders. This full-time position is designed for individuals who are passionate about building relationships, providing solutions, and contributing positively to a team-oriented environment. If you have excellent communication skills and are driven to create a positive impact, this opportunity offers the potential for personal and professional growth.
Joining a dynamic and supportive team, the Customer Service Representative (CSR) will be responsible for engaging with clients, addressing inquiries, and ensuring customer satisfaction through prompt, accurate, and friendly interactions. The position welcomes candidates both with or without prior insurance experience, as comprehensive training will be provided to those who demonstrate the right aptitude and commitment.
The Customer Service Representative (CSR) position is ideal for energetic, self-motivated individuals who excel in fast-paced environments. You will have the opportunity to advance your career, gain valuable experience, and contribute to the ongoing success of the organization. The role offers a competitive compensation package, including salary and bonus potential, as well as benefits such as paid time off, holidays, and opportunities for further advancement within the company.
Working in this role, you will interact with customers in person, over the phone, and through digital communication channels. Your ability to listen, understand, and address the needs of each customer will be critical to your success. The Customer Service Representative (CSR) will also be expected to stay current on product knowledge, licensing requirements, and industry developments to ensure the highest level of service and compliance.
The organization values diversity and is committed to fostering an inclusive workplace. All qualified applicants are encouraged to apply, and the company proudly upholds all Equal Employment Opportunity (EEO) standards.
Customer Service Representative (CSR) - Summary- Key role in providing support and solutions to clients
- Works in a team-oriented, fast-paced environment
- Receives comprehensive training
- Offers opportunities for advancement and career development
- Welcomes applicants from all backgrounds
- Establish and maintain customer relationships
- Follow up with clients as needed to resolve questions and ensure satisfaction
- Provide prompt, accurate, and friendly service through various communication channels
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Educate customers about insurance options using a customer-focused, needs-based approach
- Maintain a strong work ethic and commitment to daily success
- Prepare and submit timely activity reports to supervisors or agents
- Stay current on product updates, licensing requirements, technical advancements, and continuing education
- Utilize organizational and multitasking skills to manage multiple priorities effectively
- Competitive salary with bonus potential
- Paid time off, including vacation and personal/sick days
- Paid holidays
- Valuable on-the-job experience
- Growth potential and opportunities for advancement within the organization
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Ability to commute to the office as required
- People-oriented with strong organizational abilities
- Self-motivated and detail-oriented
- Proactive approach to problem-solving
- Commitment to exceptional customer service
- Ability to learn and utilize computer functions effectively
- Demonstrates pride in completing tasks accurately and efficiently
- Collaborates well within a team setting
- Ability to multitask and manage competing priorities
- Must be able to obtain Property & Casualty license
- Must be able to obtain Life and Health license
- Required to stay current with product and industry developments, licensing, and continuing education
- Energetic and enthusiastic personality with a drive to help others
- Motivated self-starter who thrives in high-paced settings
- Committed to personal growth and learning new skills
- Reliable, punctual, and accountable for daily responsibilities
- Exhibits a positive attitude and a commitment to teamwork
- This position is with an independent contractor agent and not with State Farm Insurance Companies
- Employment is contingent upon successfully completing applicable licensing requirements and training programs
- Employees of the agent are not employees of State Farm Insurance Companies
- Equal Opportunity Employer: Applications from individuals of all backgrounds and experience levels are encouraged and welcomed
If you are ready to begin a fulfilling career as a Customer Service Representative (CSR), click the application button and submit your resume today. Take the next step in joining a supportive team and making a positive impact through outstanding customer service!