Customer Service Representative (CSR)
Location: Suwanee, GA
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you passionate about providing outstanding customer support and looking to advance your career in a dynamic, team-oriented environment? We are currently seeking a dedicated Customer Service Representative (CSR) to join our client’s thriving organization in Suwanee, GA. This is a fantastic opportunity for individuals who excel in fast-paced settings and are committed to delivering top-notch service. If you are motivated and ready for a new challenge, we encourage you to apply now by clicking the application button below!
As a Customer Service Representative (CSR), you will play a key role in ensuring customer satisfaction by handling a high volume of inbound inquiries related to a variety of products and services. Your professionalism, technical aptitude, and communication skills will help resolve issues efficiently while collaborating with other departments and escalating complex concerns as needed. This full-time, contract-to-hire position offers an excellent way to get your foot in the door with an industry-leading company known for its supportive and collaborative culture. Working in Suwanee, GA, you will appreciate the friendly atmosphere and vibrant local business community.
The Customer Service Representative (CSR) role is an ideal fit for candidates with previous experience in a call center or help desk environment, especially those who thrive under pressure and excel at multitasking. You will utilize a variety of computer systems to monitor calls, check product status, and gather essential information to help customers find the solutions they need. Strong troubleshooting skills and a high degree of technical acumen are essential to success in this position. The company offers a competitive compensation package, comprehensive benefits including medical, dental, vision, and more, and a chance to become part of a close-knit, high-performing team.
If you are committed to professional growth, value exceptional customer experiences, and are eager to be a part of a respected organization, don’t miss this opportunity. Take the next step in your career as a Customer Service Representative (CSR) and apply today!
Customer Service Representative (CSR) - Summary- Serve as a primary point of contact for customers, addressing inquiries and concerns promptly and professionally.
- Utilize computer systems for troubleshooting, monitoring calls, and verifying product readiness.
- Collaborate with other departments to ensure customer needs are met and escalate cases as required.
- Work in a supportive, team-oriented environment focused on delivering exceptional customer service.
- Receive and manage a high volume of inbound calls, chats, and emails from customers regarding products and services.
- Investigate and resolve customer inquiries, both technical and non-technical, in a timely manner.
- Escalate complex issues to tier 2 support or other departments when necessary.
- Document all customer interactions accurately within the appropriate systems.
- Monitor call status and product readiness, ensuring all customer needs are addressed efficiently.
- Adhere to company protocols and maintain a high level of professionalism at all times.
- Competitive compensation package offered for all employees.
- Comprehensive benefits including medical, dental, vision, and life insurance options.
- Employee Stock Ownership Program for long-term investment in your career.
- Supportive and team-oriented work environment with opportunities for advancement.
- Dedicated engagement management focused on your ongoing success and satisfaction.
- Minimum of 1 year of professional experience in a call center, customer service, help desk, or technical support environment.
- Demonstrated ability to handle 60+ inbound calls per day.
- Strong troubleshooting skills and technical aptitude.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and within a collaborative team setting.
- High level of professionalism and attention to detail.
- Enthusiastic about helping others and delivering quality customer experiences.
- Thrives in fast-paced and high-volume environments.
- Quick learner with the ability to adapt to new technologies and procedures.
- Exhibits strong problem-solving and multitasking abilities.
- Values professional growth and seeks to contribute positively to a team environment.
- Industry-leading organization with a reputation for excellence in customer service.
- Recognized as a Best of Staffing® Client and Talent Award winner for 11 consecutive years.
- Opportunities for long-term career growth and advancement.
- Located in Suwanee, GA, offering a vibrant and collaborative workplace atmosphere.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Ready to take the next step? Click the job application button to apply for the Customer Service Representative (CSR) position today!