Customer Service Representative (CSR)
Location: New Orleans, LA
Job Type: fulltime
Company: State Farm Agency - New Orleans
Salary: $38000.0 - $46000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job Description
Are you passionate about providing exceptional customer service and building lasting relationships with clients? We are seeking a motivated Customer Service Representative (CSR) to join our team. As a CSR, you will play a vital role in ensuring that each customer receives outstanding support while advancing your professional skills in a dynamic, fast-paced environment. This full-time opportunity allows you to grow your career in the insurance industry and contribute to the success of a reputable agency.
Position Overview
As a Customer Service Representative (CSR), you will be responsible for delivering prompt, accurate, and friendly service to our clients. This includes responding to inquiries about insurance policies, assisting with claims, clarifying billing issues, and explaining coverage options. You will use a needs-based approach to help customers understand their insurance options and make informed decisions. Prior insurance experience is not required; comprehensive training will be provided to the right candidate with the necessary skills and drive to succeed.
We are looking for an energetic, self-starting individual who thrives in a collaborative environment and is committed to providing remarkable customer experiences. If you are dedicated, proactive, and eager to build a rewarding career in customer service, we encourage you to apply by clicking the job application button today!
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently and professionally.
- Develop and maintain strong customer relationships through consistent follow-up and personalized service.
- Educate clients on insurance products, policy changes, and claims processes using a customer-focused approach.
- Support business growth by identifying customer needs and recommending appropriate solutions.
- Uphold a high standard of accuracy, integrity, and dependability in all interactions and documentation.
- Establish and nurture positive relationships with customers, ensuring satisfaction at every touchpoint.
- Respond to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a needs-based assessment to recommend and explain insurance solutions tailored to each client.
- Maintain detailed records of customer interactions, transactions, and activity reports for management review.
- Demonstrate a commitment to continuous improvement by staying current with product changes, licensing updates, and technical developments.
- Collaborate effectively with team members to achieve agency goals and maintain a positive work environment.
- Contribute to a culture of integrity, professionalism, and exceptional customer care.
- Meet and exceed performance targets through dedication and strong work ethic.
- Competitive base salary commensurate with experience and performance.
- Eligibility for bonuses and commission incentives (subject to obtaining required insurance licenses).
- PTO for personal time and vacation to support work-life balance.
- Retirement plan available after the first year of employment.
- Valuable hands-on experience and ongoing professional development.
- Opportunities for advancement and growth within the agency.
- Strong interpersonal and communication skills—both verbal and written.
- People-oriented with a customer-first mentality.
- Excellent organizational and multitasking abilities.
- Self-motivated with a proactive approach to problem solving.
- Detail-oriented, reliable, and committed to delivering quality results.
- Ability to learn and effectively use computer systems relevant to the role.
- Team player who thrives in a collaborative environment.
- Bilingual skills in English/Spanish or English/Vietnamese are preferred but not required.
- Willingness to obtain Property & Casualty license and Life & Health license, if not already held.
- Commitment to ongoing education and staying up-to-date with industry developments.
- Eager to learn and grow within the insurance industry.
- Demonstrates enthusiasm for working directly with clients to solve their needs.
- Displays integrity, professionalism, and a positive attitude in all interactions.
- Works well under pressure and adapts to changing priorities with ease.
- Seeks a long-term career path with advancement opportunities.
- This position is with an independent contractor agent, not directly with the parent insurance company.
- Employment is contingent upon successfully completing applicable licensing requirements and training programs.
- All employees must adhere to agency policies and maintain compliance with industry standards.
- The agency is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experience levels.
- Experience the benefits of working in a supportive and collaborative office environment while serving your community.
If you are ready to take the next step in your career as a Customer Service Representative (CSR), click the job application button to submit your application and join our dedicated team!
Legal Disclosure
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.