Customer Service Representative (CSR)
Location: Somis, CA
Job Type: Full-Time
Company: HireAligned
Salary: $18-20/hr
Category: General
Job Description Apply Now
Customer Service Representative (CSR)
At AirWorks, we are dedicated to delivering exceptional HVAC and plumbing services through a team-oriented and customer-focused approach. As a full-time Customer Service Representative (CSR), you will become an integral part of a family-run organization that values teamwork, integrity, and a strong commitment to both our customers and our community. Working in our dynamic environment, you will be the first point of contact for homeowners seeking reliable solutions for their heating, cooling, and plumbing needs. Your proactive customer service skills and ability to communicate effectively will directly contribute to the satisfaction and loyalty of our clients.
Our team at AirWorks takes pride in fostering a culture of support, growth, and opportunity. As a Customer Service Representative (CSR), you will have the chance to develop your professional skills through paid training and ongoing development, all while contributing to a supportive and inclusive workplace. You’ll handle a variety of responsibilities that are essential to our daily operations, from answering incoming calls and scheduling appointments to resolving customer concerns and providing detailed information about our services. Your attention to detail, organization, and enthusiasm for helping others make you an ideal addition to our team.
Day-to-day, you’ll interact with a diverse range of customers, ensuring their needs are met promptly and efficiently. You’ll work closely with our dispatch and service teams, playing a key role in creating a seamless customer experience from the initial phone call to the final resolution of their concerns. The ability to multitask, stay organized, and maintain a positive attitude is essential for success in this role. As a valued member of the AirWorks team, you will have the opportunity to grow your career within the company, supported by leadership that is genuinely invested in your success.
Our Customer Service Representative (CSR) position offers a rewarding opportunity for individuals who thrive in a fast-paced, people-focused setting and are passionate about delivering top-tier service. You’ll gain experience in the HVAC and plumbing industry, build relationships with colleagues and clients, and enjoy the satisfaction that comes from making a difference every day. If you are eager to develop your skills and be part of a company that truly values its employees, we encourage you to apply for the Customer Service Representative (CSR) role at AirWorks.
Customer Service Representative (CSR) - Summary- Serve as the first point of contact for customers with HVAC and plumbing inquiries
- Deliver exceptional customer service and create positive first impressions
- Support a family-run, team-oriented company culture
- Opportunity for growth and career advancement within a supportive environment
- Answer incoming customer calls with professionalism and empathy
- Schedule HVAC and plumbing service appointments accurately
- Collect and document job details to support technicians and dispatch teams
- Educate customers about available services, maintenance plans, and current promotions
- Address and resolve customer concerns, ensuring satisfaction at every step
- Maintain up-to-date and accurate customer records and communications
- Collaborate with dispatchers and service teams for smooth workflow and optimal customer experiences
- Competitive hourly compensation
- Paid training and ongoing professional development opportunities
- Opportunities for career growth and advancement within a reputable company
- Flexible scheduling options to help you achieve work-life balance
- Supportive leadership and a team-focused company culture
- The chance to make a positive impact in your community every day
- Excellent customer service and communication skills
- Positive attitude and genuine desire to assist others
- Strong organizational skills and attention to detail
- Ability to multitask efficiently in a fast-paced setting
- Reliability, punctuality, and a collaborative mindset
- Willingness to learn and adapt to new software and technology
- Previous experience in customer service or call center environments preferred
- Background in scheduling, dispatching, or home services is a plus
- Knowledge of HVAC, plumbing, or trades industry is beneficial but not required
- Motivated to learn, grow, and contribute to a positive team environment
- Demonstrates empathy, patience, and professionalism with every customer interaction
- AirWorks is an Equal Opportunity Employer.
- We are a family-owned business committed to supporting our team and community.
- Our supportive and inclusive workplace ensures all employees have opportunities to succeed and advance.
- Enjoy working in a location known for its welcoming community and vibrant local culture.
If you are passionate about customer service and looking for an opportunity to build a rewarding career with a company that values your contributions, apply today for the Customer Service Representative (CSR) position at AirWorks by clicking the job application button. Join us and discover why we’re proud to be Family Run. Mom Approved.