Customer Service Representative (CSR)
Location: Suwanee, GA
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The role of a Customer Service Representative (CSR) offers an exciting opportunity to work within a dynamic, team-focused environment for a leading organization. As a vital part of the customer service team, the Customer Service Representative (CSR) is responsible for providing outstanding support to clients and assisting them with inquiries related to products and services. This position is available on a contract to hire basis and is ideal for professionals passionate about delivering high-quality customer care while collaborating across departments to ensure customer satisfaction. If you are seeking to advance your career within a renowned company that values growth, teamwork, and exceptional service, we encourage you to apply by clicking the job application button.
Working as a Customer Service Representative (CSR) not only allows you to interact with a diverse client base but also to utilize your problem-solving skills in a fast-paced setting. You will be the first point of contact for inbound customer inquiries, responsible for resolving both technical and non-technical issues, and coordinating with other internal teams to provide seamless solutions. Your contributions will directly impact the customer experience, making this a highly impactful and rewarding role within the organization.
The Customer Service Representative (CSR) position requires a strong aptitude for troubleshooting and technical support, as well as excellent communication and interpersonal skills. You will be expected to manage a high volume of customer interactions each day, using various communication channels such as phone calls, chat sessions, and emails. Your ability to remain professional, efficient, and empathetic under pressure will ensure that each customer receives the attention and support they need.
This organization offers a comprehensive benefits package, including medical, dental, vision, and life insurance. Employees also have access to an Employee Stock Ownership Program and dedicated support from an Engagement Manager. The company is recognized for its commitment to both client and employee satisfaction, as evidenced by multiple industry awards and a long-standing reputation for excellence.
As a Customer Service Representative (CSR), you will join a close-knit team that fosters a collaborative and inclusive culture. The company is committed to diversity, equal opportunity, and compliance with all applicable civil rights laws. You will have the opportunity to develop your skills, contribute to the ongoing success of the team, and grow your career within a thriving organization. If you are ready to take on this rewarding challenge and become an integral part of a top-tier company, please submit your application today.
Customer Service Representative (CSR) - Summary- Key point of contact for inbound customer inquiries regarding products and services
- Responsible for resolving customer issues through multiple communication channels
- Opportunity to work in a team-oriented, supportive environment
- Contract to hire position with potential for career advancement
- Handle inbound customer inquiries via phone, chat, and email
- Investigate and resolve both technical and non-technical customer issues
- Coordinate with other departments to address customer needs and escalate complex cases to higher support tiers as necessary
- Utilize computer systems for information gathering, troubleshooting, and monitoring call status
- Maintain high standards of professionalism and effective communication during all customer interactions
- Manage a high volume of calls daily while ensuring quality service delivery
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Opportunity for contract to hire and long-term career growth
- Support from a dedicated Engagement Manager
- Recognized industry leader with award-winning workplace culture
- Minimum of 1 year professional experience in a call center or customer service setting
- At least 1 year of experience in troubleshooting, technical support, or help desk environment
- Demonstrated ability to manage customer requests via multiple channels (phone, chat, email)
- Proven success in managing high call volumes (60+ inbound calls per day)
- Excellent verbal and written communication skills
- Strong technical aptitude and troubleshooting abilities
- Highly motivated and customer-focused professional
- Effective problem solver with a positive and adaptable attitude
- Team player who thrives in a collaborative environment
- Organized and able to multitask efficiently
- Committed to delivering exceptional customer experiences
- Enjoy working in a thriving area known for its community and business opportunities
- Join a company with over 25 years of proven industry experience and a track record of employee satisfaction
- Consistent recognition for service excellence, including multiple industry awards
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to make a meaningful impact as a Customer Service Representative (CSR), apply now by clicking the job application button and take your career to the next level.