Customer Service Representative (CSR)
Location: CAMAS, WA
Job Type: fulltime
Company: Wade Au - State Farm Agency
Salary: $20.0 - $27.0 per hour
Category: Customer Service
Job Description Apply Now
Are you passionate about delivering outstanding customer service and looking for a dynamic opportunity to build your career in the insurance industry? We are seeking a dedicated Customer Service Representative (CSR) to join our team. As a Customer Service Representative (CSR), you will be at the forefront of our client interactions, ensuring each customer receives professional, courteous, and accurate service. This full-time role offers an excellent opportunity to grow within the insurance sector while developing valuable skills in customer relations, problem-solving, and communication.
As a Customer Service Representative (CSR), you will play a key role in creating positive insurance experiences for clients. The position is based in Camas, WA, providing a unique opportunity to work in a welcoming and vibrant community. Working here allows you to be part of a supportive team environment that values professionalism and personal growth. If you are motivated, detail-oriented, and enjoy helping others, this role could be the perfect fit for you. Read on to learn more about the responsibilities, requirements, and benefits of becoming a Customer Service Representative (CSR).
Customer Service Representative (CSR) - SummaryThe Customer Service Representative (CSR) is responsible for delivering exceptional customer service to insurance clients, supporting policyholders with inquiries, and ensuring all communications are handled efficiently and professionally. This role involves building and maintaining strong customer relationships, providing timely and accurate information about insurance products and services, and supporting the agency’s mission to inspire customer loyalty.
Duties & Responsibilities- Answer incoming phone calls and greet clients, ensuring each customer feels welcomed and valued.
- Establish and nurture long-term relationships with clients by following up on inquiries and providing consistent support.
- Deliver prompt, accurate, and friendly customer service related to insurance availability, eligibility, coverage options, policy changes, claim submissions, and billing clarifications.
- Use a customer-focused, needs-based review process to educate clients about insurance options and assist them in making informed decisions.
- Coordinate with team members to ensure seamless service and high levels of customer satisfaction.
- Assist with administrative tasks as needed to support office operations and maintain organized records.
- Competitive hourly base pay ranging from $20 to $27, commensurate with experience, plus bonus opportunities.
- Potential for commissions based on performance and sales contributions.
- Paid time off, including vacation and personal/sick days, to support work-life balance.
- Health benefits and access to a retirement plan after one year of employment.
- Opportunities for valuable experience and professional development within the insurance industry.
- Growth potential and advancement opportunities within the agency.
- Bilingual proficiency in English/Mandarin or English/Spanish is preferred to better serve a diverse client base.
- Preferred experience in sales, such as outside or inside sales representative roles, retail sales associate, or telemarketing.
- Strong written, verbal, and listening communication skills are essential.
- Self-motivated with a high degree of initiative and attention to detail.
- Proactive in identifying and resolving issues promptly.
- Ability to work collaboratively in a team environment.
- Strong interpersonal skills with the ability to assess customer needs and conduct effective interviews.
- Ability to relate to customers and build rapport quickly and effectively.
- Willingness and ability to obtain a Property & Casualty insurance license.
- Willingness and ability to obtain a Life and Health insurance license.
- Demonstrates a genuine passion for customer service and helping others.
- Possesses a positive attitude and adaptable mindset.
- Thrives in a fast-paced environment and embraces new challenges.
- Highly organized, reliable, and committed to continuous learning.
- Welcomes feedback and seeks opportunities for personal and professional growth.
- This position is with a State Farm independent contractor agent and not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire and manage their own staff.
- Employees of State Farm agents are not employees of State Farm Insurance Companies.
If you are motivated to succeed as a Customer Service Representative (CSR) and are excited about the opportunity to make a difference in customers’ lives, we encourage you to apply today by clicking the job application button. Take the next step in your career and become a valued member of our dedicated team in Camas, WA. We look forward to reviewing your application and discussing how you can contribute to our ongoing success!