Customer Service Representative (CSR)
Location: BETHEL PARK, PA
Job Type: fulltime
Company: Janine Butterfield - State Farm Agency
Salary: $18.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job Description
As a Customer Service Representative (CSR), you will play a crucial role in providing exceptional support to customers and fostering positive relationships on behalf of a highly respected insurance agency. This full-time opportunity is perfect for individuals with strong interpersonal abilities, outstanding communication skills, and a proactive approach to problem-solving. While prior insurance experience is not required, successful candidates will receive comprehensive training to become proficient in handling a variety of customer service and insurance-related tasks.
This position is an ideal fit for motivated self-starters who thrive in dynamic, fast-paced environments and are dedicated to delivering top-notch service. As a Customer Service Representative (CSR), you will be instrumental in helping the agency grow by engaging in value-driven conversations and ensuring every customer interaction is memorable and productive. The path for career advancement is robust, making this a rewarding role for individuals seeking professional development and income growth potential.
Working as a Customer Service Representative (CSR) in this insurance agency offers a unique opportunity to make a meaningful impact within your community. You will be at the forefront of customer interactions, guiding clients through insurance options, processing inquiries, and supporting them with policy changes, claims, and billing matters. This role demands a strong work ethic, attention to detail, and a commitment to excellence in every aspect of customer service delivery.
As part of the agency team, you will benefit from a supportive environment where your contributions are valued and recognized. Comprehensive on-the-job training, ongoing professional development, and potential for bonuses and commissions are just a few of the rewards you can expect. The agency places high value on creating a welcoming and inclusive workplace, ensuring all team members have the support they need to succeed.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for customers, handling inquiries and providing accurate, timely assistance.
- Develop and maintain strong relationships with clients through effective communication and follow-up.
- Participate in ongoing training to stay current with insurance products, licensing requirements, and technical developments.
- Support the agency’s growth by identifying customer needs, promoting products and services, and generating leads.
- Establish and maintain positive customer relationships through consistent and professional communication.
- Respond promptly and accurately to customer inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Educate clients on insurance options using a needs-based review process.
- Demonstrate a strong work ethic and commitment to achieving daily success.
- Develop leads, schedule appointments, and assist customers in selecting appropriate insurance solutions.
- Maintain organized records and provide timely, thorough reports to the agent.
- Adapt to new systems and technologies as required by the agency.
- Competitive base hourly pay, with additional commission opportunities based on performance.
- Eligibility for bonuses throughout the year.
- Paid time off, including vacation and personal/sick days.
- Paid day off for your birthday.
- Opportunities for growth and advancement within the agency.
- Valuable experience in the insurance industry.
- Excellent interpersonal and communication skills (verbal, written, and listening).
- Strong organizational abilities and attention to detail.
- Demonstrated self-motivation and ability to work independently and as part of a team.
- Proactive approach to problem-solving and customer service.
- Ability to learn and use computer systems effectively.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Provide thorough and timely activity reports as required.
- Must be able to obtain Property & Casualty license.
- Must be able to obtain Life and Health license.
- Commitment to stay current on product changes, licensing, and continuing education.
- Driven and energetic, with a positive attitude toward customer service and team collaboration.
- People-oriented, with a passion for helping clients resolve questions and understand insurance solutions.
- Embraces opportunities for professional advancement and continuous learning.
- Values accuracy, timeliness, and quality in work output.
- Willingness to adapt to new technologies and processes as the agency evolves.
- This position is with an independent contractor agent and not directly with the insurance company.
- Team members must successfully complete all applicable licensing requirements and training programs set by the agency and relevant authorities.
- Employees are hired by the independent agent and are not employees of the parent insurance company.
- The agency is an Equal Opportunity Employer and encourages applicants of all backgrounds and experience levels to apply.
If you are motivated to build a rewarding career as a Customer Service Representative (CSR), we invite you to apply by clicking the job application button. Take the next step in your professional journey and join a team that values your growth and success.