Customer Service Representative (CSR)
Location: Valencia, CA
Job Type: Temp To Full-Time
Company: Coast Personnel
Salary: Market Rate
Category: Light Industrial
Job Description Apply Now
Job ID: 6405
Customer Service Representative (CSR) - SummaryThe Customer Service Representative (CSR) plays a vital role in supporting program management and executing day-to-day customer service activities. The CSR is responsible for fostering positive customer relationships, ensuring effective communication, and facilitating the smooth processing of orders and service requests. This position is instrumental in delivering a high level of service, clarifying technical questions, and providing contractually required program reports to customers. Working in a collaborative environment, the CSR contributes to the success of ongoing programs and supports the company's commitment to customer satisfaction and operational excellence. This full-time opportunity offers the chance to be part of a dynamic team, with exposure to a fast-paced and engaging work environment.
Duties & Responsibilities- Enter purchase, repair, and service orders into the company ERP system, ensuring accurate data management and maintenance of engineering and customer part numbers in Excel databases.
- Acknowledge all orders from assigned accounts and oversee order status to ensure timely fulfillment and clear communication with customers.
- Maintain and grow existing business relationships with assigned accounts through effective communication and proactive customer service.
- Requisition replacement parts and supplies as needed to fulfill customer orders and service requirements.
- Administer new contracts, changes, or amendments for assigned accounts, providing order information and status reports as required by customers and contractual obligations.
- Participate in and support customer team meetings, contributing to team capacity and operational business needs as they arise.
- Initiate and implement continuous process improvements, including new ideas and reporting processes.
- Maintain organized and accurate filing systems for all programs and contracted customer reports to ensure easy retrieval and compliance.
- Present new ideas and implementation plans to management and team members, contributing to ongoing organizational development.
- Generate invoices promptly upon completion of each order to support accurate billing and financial processes.
- Demonstrate a positive, professional attitude in interactions with both internal teams and external customers.
- Effectively manage high-pressure situations and urgent program needs while maintaining composure and positive customer relations.
- Arrange and coordinate conference calls and meetings, facilitating effective communication and collaboration.
- Coordinate and execute mass mailing campaigns, assist with the organization and printing of customer presentations, proposals, and press releases.
- Competitive hourly wage, commensurate with experience and market standards.
- Comprehensive benefits package available for eligible employees, including health insurance, paid time off, and retirement benefits.
- Opportunities for professional development and career advancement within the organization.
- High school diploma or equivalent required.
- Minimum of two years of experience in a customer service role preferred.
- Manufacturing experience is advantageous; aerospace experience is a plus.
- Proficiency in Microsoft Office, with intermediate skills in Excel and basic knowledge of Outlook and Word.
- Strong data entry skills and attention to detail.
- Effective verbal and written communication skills, with the ability to interact professionally with customers and team members.
- Ability to read and comprehend documentation written in English.
- Basic mathematics knowledge for order processing and invoice generation.
- Organizational and time management skills, with the capacity to prioritize multiple tasks efficiently.
- Physical ability to walk, sit, bend, and perform light work, including lifting up to 20 pounds occasionally.
- Visual capabilities, including depth and color perception, required for managing documentation and system interfaces.
- Ability to operate computer hardware and software essential to job functions.
- Detail-oriented and organized, with a strong commitment to customer service excellence.
- Thrives in a fast-paced, team-oriented environment and is adaptable to shifting priorities.
- Motivated to contribute ideas for process improvement and organizational growth.
- Demonstrates professionalism, reliability, and a positive attitude, even under pressure.
- Effective communicator, able to build rapport with customers and colleagues alike.
- Comfortable working with technology and learning new systems as needed.
- The work environment is primarily indoors, with occasional exposure to moderate noise levels.
- The role may involve repetitive hand, wrist, and arm motions, as well as tasks that require eye-hand coordination.
- This position is full-time and requires regular attendance to meet business and customer needs.
- Applicants must be eligible to work in accordance with company policy and applicable law.
- Management will collaborate with Human Resources before adding or changing significant job duties.
If you are a dedicated professional seeking to advance your career as a Customer Service Representative (CSR), we encourage you to apply by clicking the job application button. Become an integral part of our team and help drive customer satisfaction and program success in a thriving organization.