Customer Service Representative (CSR)
Location: WEST PALM BCH, FL
Job Type: fulltime
Company: Lazzo Martin - State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
The role of Customer Service Representative (CSR) is essential in delivering high-quality, customer-focused support within the insurance industry. As a Customer Service Representative (CSR), you will play a pivotal part in providing excellent service to clients, responding to inquiries, and assisting with a range of insurance-related matters. This position is with a State Farm independent contractor agent and is designed for individuals who are dedicated to supporting customers, resolving their concerns, and fostering long-term relationships. If you are passionate about customer service and ready for a rewarding position, the Customer Service Representative (CSR) opportunity is an excellent fit for you.
Located in West Palm Beach, Florida, this full-time Customer Service Representative (CSR) role offers the opportunity to work in a thriving community known for its vibrant business environment and diverse population. You will join a well-established team that values professionalism and a commitment to customer satisfaction. As a Customer Service Representative (CSR), you will be the first point of contact for clients, ensuring their needs are met efficiently and effectively.
Customer Service Representatives (CSRs) are critical in maintaining positive client relationships, handling policy inquiries, and providing accurate information about insurance products and services. In this role, you will answer phone calls, greet clients, follow up with customers, and educate them about various insurance options through a needs-based approach. Your ability to communicate clearly, problem-solve proactively, and work collaboratively with your team will drive customer loyalty and satisfaction.
State Farm agency employees are required to complete all necessary licensing and training programs. As a Customer Service Representative (CSR), you must either possess or be able to obtain the Florida 4-40 Customer Representative License within 60 days of employment. While bilingual abilities in Spanish, Chinese, or Russian are preferred, they are not required. This position offers valuable experience in the insurance sector, opportunities for growth, and a supportive work culture that encourages advancement within the office.
In addition to a competitive compensation package that includes salary plus commission and bonus opportunities, full-time Customer Service Representative (CSR) employees benefit from paid time off, health benefits, and a retirement plan after one year of service. The role also provides professional growth and the chance to develop industry-specific knowledge and skills.
To excel as a Customer Service Representative (CSR), candidates should demonstrate strong written and verbal communication skills, attention to detail, and the ability to work efficiently as part of a team. Self-motivation, a proactive problem-solving attitude, and an aptitude for conducting effective customer interviews are key attributes for success in this role. The ideal candidate will possess a customer-centric mindset and the ability to relate well to a diverse client base, ensuring their needs are understood and addressed promptly.
If you are driven to succeed, eager to grow within the company, and committed to providing outstanding customer service, we invite you to apply for the Customer Service Representative (CSR) position. Click the job application button to take the next step in your career and become an integral part of a team dedicated to making a positive impact on the lives of clients and the community.
Customer Service Representative (CSR) - Summary- Customer Service Representative (CSR) position within a State Farm agency, supporting clients with their insurance needs
- Full-time opportunity based in West Palm Beach, Florida
- Engage with customers to provide prompt, accurate, and friendly service
- Serve as the first point of contact for client inquiries, policy changes, and claims
- Opportunity for professional growth and advancement within the agency
- Answer phones and greet clients in a professional and welcoming manner
- Establish and maintain strong customer relationships
- Follow up with clients regarding their insurance policies, claims, and coverage changes
- Provide accurate and timely responses to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing
- Educate customers about insurance options using a needs-based review process
- Work collaboratively with team members to achieve agency goals
- Competitive salary with commission and bonus opportunities
- Paid time off, including vacation and personal/sick days
- Health benefits and retirement plan after one year of employment
- Professional development and valuable industry experience
- Potential for growth and advancement within the agency
- Florida 4-40 Customer Representative License (or ability to obtain within 60 days of hire)
- Bilingual skills in Spanish, Chinese, or Russian are a plus, but not required
- Strong written, verbal, and listening communication skills
- Self-motivated and detail-oriented
- Proactive in problem-solving with an ability to assess customer needs
- Ability to work effectively in a team environment
- Excellent interpersonal skills and ability to relate to diverse customers
- Demonstrates a customer-first attitude and strong commitment to service excellence
- Interested in building a career within the insurance industry
- Adaptable, with the ability to handle a variety of customer inquiries and issues
- Proven ability to work in a fast-paced, team-oriented setting
- Motivated to learn and grow within the organization
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must complete licensing and training requirements
- State Farm agents are independent contractors who hire their own employees
- Employees of State Farm agents are not employees of State Farm
If you are enthusiastic about customer service, eager for professional growth, and ready to join a respected team, apply now for the Customer Service Representative (CSR) position. Click the job application button to start your journey toward a rewarding career supporting clients and making a difference every day.