Customer Service Representative (CSR)
Location: MORRISTOWN, NJ
Job Type: fulltime
Company: STATE FARM - TROY EVANS AGENCY
Salary: $36000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about delivering exceptional customer experiences and looking for a fulfilling career in the insurance industry? We invite you to apply for the Customer Service Representative (CSR) position with a reputable State Farm Agency. As a Customer Service Representative (CSR), you will play a pivotal role in supporting clients by addressing their insurance needs, answering inquiries, and ensuring a positive experience at every touchpoint. The agency is committed to providing outstanding service, and your contributions will be instrumental in maintaining high standards for customer care and satisfaction.
The Customer Service Representative (CSR) position offers the chance to work in an engaging professional environment where teamwork, customer focus, and continuous learning are valued. In this role, you will interact directly with clients, assist with policy servicing, and educate customers about insurance products and services. You will also have the opportunity to develop strong relationships with clients, which is essential for fostering loyalty and building trust with the agency's customer base.
By joining the team as a Customer Service Representative (CSR), you will be empowered to use your communication skills, attention to detail, and proactive approach to problem-solving to make a meaningful impact. The agency supports professional growth and offers structured training, making it an ideal setting for individuals who are eager to advance their careers in the insurance sector. If you are excited about helping others and thrive in a fast-paced environment, this position is an excellent opportunity to expand your skills and contribute to a dynamic team.
Customer Service Representative (CSR) - SummaryThe Customer Service Representative (CSR) is responsible for providing prompt, accurate, and friendly service to clients. This position requires effective communication over the phone and in person, the ability to handle a variety of service requests, and a commitment to delivering a high-quality customer experience. As a critical member of the agency team, the Customer Service Representative (CSR) will work closely with clients to address questions regarding insurance coverage, policy changes, billing, claims, and more.
The Customer Service Representative (CSR) role is ideal for individuals who value client interaction and have a keen interest in the insurance industry. The agency is located in Morristown, NJ, a vibrant community known for its professional opportunities and welcoming atmosphere, making it a great place to work and build your career.
Duties & Responsibilities- Answer incoming phone calls and greet clients in a professional and courteous manner
- Establish and nurture long-term customer relationships through proactive follow-up and support
- Respond to inquiries regarding insurance products, policy availability, eligibility, coverage options, and billing matters
- Process policy changes, transfers, and claim submissions accurately and efficiently
- Educate clients on insurance options through a needs-based review process
- Collaborate with team members to ensure seamless service delivery and client satisfaction
- Maintain accurate records of client interactions and transactions
- Competitive salary with additional commission and bonus opportunities
- PTO including vacation days and personal/sick leave
- Valuable on-the-job experience in the insurance field
- Potential for career growth and advancement within the agency
- Customer service experience preferred
- Strong written, verbal, and listening communication skills
- Self-motivated and detail-oriented approach to work
- Proactive in identifying and resolving customer issues
- Ability to work both independently and as part of a team
- Skilled in assessing customer needs and conducting effective interviews
- Ability to relate to clients and develop rapport quickly
- Must be able to obtain Property & Casualty license
- Must be able to obtain Life and Health license
- Driven and enthusiastic about helping others
- Empathetic and able to handle sensitive client concerns with professionalism
- Strong organizational skills and attention to accuracy
- Excellent at multitasking and managing time effectively
- Committed to ongoing personal and professional development
- Able to adapt to changing needs and priorities in a dynamic work environment
- This position is offered by a State Farm independent contractor agent, not by State Farm Insurance Companies directly
- Employment is contingent upon successful completion of any applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire and manage their own employees
- Employees of State Farm agents are not employees of State Farm Insurance Companies
If you are motivated to succeed as a Customer Service Representative (CSR) and envision yourself thriving in this role, we encourage you to apply today by clicking the application button. Take the next step in your career and become a valued part of our team, where your skills and dedication will be recognized and rewarded.