Customer Service Representative (CSR)
Location: Brentwood, TN
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
As a leading organization in client support services, we are actively seeking a qualified Customer Service Representative (CSR) to join our dedicated team. This position offers a unique blend of engaging customer interactions, problem-solving, and collaboration with various internal and external partners. The Customer Service Representative (CSR) position is offered as a contract opportunity, with the potential for extension or permanent placement, making it an excellent prospect for those seeking to advance their career in customer service within a dynamic and reputable environment.
The Customer Service Representative (CSR) will serve as a vital point of contact for internal inquiries, demonstrating professionalism, discretion, and efficiency in all communications. This role requires handling sensitive and confidential information, ensuring that each situation is managed with the utmost care and accuracy. The ideal candidate excels in a fast-paced setting, is detail-oriented, and possesses the interpersonal skills necessary to provide guidance and support under pressure.
In this role, you will leverage your strong communication skills to deliver exceptional service, assess the urgency and nature of each request, and coordinate effective support solutions. The Customer Service Representative (CSR) will be responsible for documenting all customer interactions precisely, ensuring compliance with company standards and maintaining an accurate record for future reference. Proficiency in Microsoft Excel and Outlook is essential, as is the ability to multitask and prioritize responsibilities efficiently.
As a member of our team, you will have access to a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as the opportunity to work within a collaborative and supportive environment. Our organization is known for its commitment to employee development and engagement, providing a pathway for growth and professional advancement.
If you are passionate about providing excellent customer service and thrive in a supportive, team-oriented culture, we encourage you to apply for the Customer Service Representative (CSR) position. Click the job application button to take the next step in your career with a company recognized for its industry leadership and commitment to employee success.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for internal customer service requests.
- Handle sensitive and confidential information with discretion.
- Work collaboratively with multiple departments and external agencies as needed.
- Document all interactions in the customer service database accurately.
- Opportunity for contract extension or conversion based on performance.
- Respond promptly to internal phone calls, emails, and messages, providing effective support and guidance.
- Assess the urgency and nature of each situation and offer appropriate solutions or escalate as necessary.
- Collaborate with other departments or external agencies to coordinate additional support services.
- Document each customer interaction comprehensively in the organization's customer service database.
- Maintain professionalism and composure in high-tension or emotionally charged situations.
- Demonstrate strong multitasking abilities, managing several communication channels simultaneously.
- Competitive compensation package.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program.
- Supportive, close-knit, and team-oriented culture.
- Access to an experienced Engagement Manager dedicated to your success.
- Recognition as a Best of Staffing® Client and Talent Award winner for 11 years in a row.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Ability to handle high-pressure and potentially emotional situations with professionalism.
- Demonstrated multitasking and time management skills.
- Proficiency in Microsoft Excel and Outlook.
- Capacity to work effectively both independently and as part of a team.
- Adaptable and customer-focused approach to service delivery.
- Effective communicator who thrives in a fast-paced environment.
- Proven track record in managing sensitive information responsibly.
- Collaborative mindset with the ability to coordinate across functional teams.
- Motivated to contribute to a positive team culture and organizational success.
- Our company is dedicated to fostering an inclusive and equitable workplace for all employees.
- We comply fully with all applicable civil rights laws and regulations.
- Applicants are encouraged to voluntarily self-identify their race or ethnicity, gender, and veteran status as part of our commitment to equal opportunity and compliance.
- All information provided will be kept confidential and used in accordance with legal requirements.
- If you are ready to join a respected industry leader and advance your career, please apply now by clicking the job application button.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.