Customer Service Representative (CSR)
Location: Valencia, CA
Job Type: Temp To Full-Time
Company: Coast Personnel
Salary: Market Rate
Category: Light Industrial
Job Description Apply Now
Job ID: 6349
If you are passionate about providing excellent support and thrive in a dynamic environment, we invite you to apply for the Customer Service Representative (CSR) position. As a vital part of the Customer Service department, the Customer Service Representative plays a key role in ensuring customer satisfaction by handling inquiries, addressing concerns, and maintaining accurate records. This is a full-time opportunity, offering a chance to develop your skills in a supportive and professional setting while contributing to a collaborative team atmosphere.
As a Customer Service Representative (CSR), you will be responsible for managing a high volume of inbound phone calls, accurately assessing customer needs, and efficiently resolving issues to achieve optimal satisfaction. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced call center environment. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is essential, as is the ability to process orders and maintain organized records of customer interactions. Your personable and attentive approach will help foster positive relationships with customers, ensuring that their experiences are both productive and pleasant. Your clerical and data entry experience will be highly valued as you support the seamless operation of the department.
The Customer Service Representative (CSR) position offers a structured schedule from Monday through Friday, allowing you to achieve a healthy work-life balance. Working closely with a supportive team and under the guidance of experienced supervisors, you will have the opportunity to expand your expertise and contribute to the company's commitment to delivering exceptional service. This role is ideal for candidates who excel at problem-solving, enjoy engaging with people, and are dedicated to enhancing the customer experience.
To be considered for the Customer Service Representative (CSR) position, candidates should possess at least two years of customer service experience, particularly in handling phone calls outside of a retail environment. The ability to prioritize tasks, maintain composure under pressure, and deliver clear, effective communication are key traits for success in this role. Candidates should also demonstrate proficiency in computer usage, including data entry and document management. A strong attention to detail and the ability to adapt quickly to changing circumstances are also important. The company values a diverse and inclusive workplace and encourages applicants from all backgrounds to apply.
The position offers a competitive compensation package, with pay details discussed during the interview process. Employees benefit from a positive workplace culture, opportunities for professional development, and the chance to make a real difference for customers every day. If you are ready to take the next step in your career as a Customer Service Representative (CSR), click the application button to join a team that values your skills and dedication.
Customer Service Representative (CSR) - Summary- Full-time position in the Customer Service department
- Responsible for managing inbound customer communications and ensuring satisfaction
- Opportunities for skill development and career advancement
- Handle large volumes of incoming phone calls in a professional manner
- Identify and assess customer needs to deliver satisfactory solutions
- Maintain accurate records of customer interactions
- Process customer accounts and file essential documents
- Process orders efficiently and accurately
- Utilize Microsoft Word, Excel, Outlook, and other office applications proficiently
- Demonstrate effective multitasking abilities in a fast-paced environment
- Provide personable and attentive service to every customer
- Perform clerical tasks and data entry with high accuracy
- Competitive compensation (details provided during interview)
- Structured Monday through Friday schedule (8:00 a.m. to 4:30 p.m.)
- Supportive team environment
- Opportunities for professional growth and development
- At least two years of customer service experience (non-retail phone support preferred)
- Strong verbal and written communication skills
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Ability to multitask and adapt in a fast-paced call center setting
- Clerical or data entry experience required
- Excellent organizational skills and attention to detail
- Personable, attentive, and solution-oriented approach
- Enjoys working collaboratively with team members
- Thrives under pressure and manages multiple priorities effectively
- Proactive in identifying solutions and addressing customer concerns
- Values clear communication and professionalism in all interactions
- Seeks an opportunity for growth in a stable, supportive environment
- Inclusive workplace committed to diversity and equal opportunity employment
- Position based in a vibrant area with access to supportive resources and amenities
- Application process is streamlined for your convenience
If you are ready to make a positive impact as a Customer Service Representative (CSR), click the apply button to begin your journey with us. We look forward to reviewing your application and exploring how your skills and experience can contribute to our team's success.