Customer Service Representative (CSR)
Location: BAY MINETTE, AL
Job Type: fulltime
Company: Jason Young - State Farm Agency
Salary: $33000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Are you dedicated to delivering exceptional service and building strong customer relationships? Join Jason Young - State Farm Agency as a Customer Service Representative (CSR) and become an integral part of a respected insurance agency committed to excellence. As a Customer Service Representative, you'll play a vital role in ensuring customers have a seamless and positive experience, whether they are making inquiries, updating their policies, or seeking advice on insurance products. This full-time position in Bay Minette, AL, offers a rewarding opportunity to develop your career within the insurance industry while making a positive impact in your local community.
As a Customer Service Representative (CSR), you will serve as the first point of contact for clients, greeting them warmly and responding to their needs with professionalism and care. Your primary responsibilities will include answering incoming calls, providing detailed information about insurance coverage, assisting with policy changes, and supporting clients throughout the claims process. You will also help promote customer loyalty and satisfaction by providing timely, accurate, and friendly service at every interaction. This role requires a genuine passion for helping people and the ability to communicate complex information in a clear and approachable manner.
Working as a Customer Service Representative (CSR) at Jason Young - State Farm Agency means taking on a variety of tasks designed to support both clients and the agency team. You will play a key part in educating clients about available insurance options through a customer-focused, needs-based review process. Whether clients seek clarification on billing, have questions about eligibility, or need to submit a claim, your expertise and proactive approach will ensure their concerns are addressed efficiently and accurately. Your ability to follow up with customers, establish lasting relationships, and assess their evolving needs will be critical to your success and the agency's continued growth.
This role provides an excellent platform for professional development. You will have the opportunity to gain valuable insurance industry experience, grow your customer service and sales skills, and pursue advancement opportunities within the agency. The position offers a comprehensive benefits package, including salary plus commission or bonus, life insurance, and health insurance. You will also receive support in obtaining necessary industry licenses, such as the Property & Casualty license and Life & Health license, ensuring you are fully equipped to provide the highest level of service.
To excel as a Customer Service Representative (CSR), you should possess strong communication skills—both written and verbal—along with keen attention to detail. A proactive attitude, motivation to solve problems, and the ability to work collaboratively in a team environment are essential. Previous sales experience, whether in retail, telemarketing, or other customer-facing roles, is preferred but not required. Most importantly, you must be able to relate to customers effectively, conduct insightful interviews to assess their needs, and demonstrate a genuine desire to help them protect what matters most.
Bay Minette, AL, offers a welcoming community environment and a supportive local customer base. Working at Jason Young - State Farm Agency provides the rewarding experience of helping neighbors safeguard their futures while building a fulfilling career. If you are ready for a challenging and rewarding role as a Customer Service Representative (CSR) in a dynamic insurance agency, we encourage you to apply now by clicking the job application button and take the next step toward joining our team.
Customer Service Representative (CSR) - Summary- Serve as the primary point of contact for clients in an insurance agency setting
- Deliver prompt, accurate, and friendly customer service regarding all aspects of insurance policies
- Support agency growth through effective customer relationship management and needs-based product education
- Enjoy the benefits of working in a supportive, growth-oriented environment in Bay Minette, AL
- Answer incoming phone calls and greet clients in person
- Establish and nurture customer relationships with regular follow-up
- Respond to customer inquiries about insurance availability, eligibility, coverages, and policy changes
- Assist with policy transfers, claim submissions, and billing clarification
- Educate customers about insurance options using a needs-based approach
- Document all client interactions accurately for ongoing relationship management
- Salary plus commission/bonus structure
- Life insurance and health insurance benefits
- Opportunities for valuable industry experience
- Potential for career growth and advancement within the agency
- Preferred: Sales experience (inside/outside sales, retail sales, or telemarketing)
- Exceptional communication skills—written, verbal, and listening
- Self-motivated with a proactive approach to problem-solving
- Detail-oriented and organized
- Strong team player with the ability to work collaboratively
- Ability to assess customer needs and conduct effective interviews
- Capacity to establish rapport and relate to customers effectively
- Must be able to obtain Property & Casualty license
- Must be able to obtain Life & Health license
- Professional, caring, and customer-focused attitude
- Strong desire to help protect customers' interests
- Motivated to achieve agency goals and personal growth
- Excellent multitasking and organizational skills
- Enthusiastic about learning and adapting in a fast-paced environment
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employment is contingent upon completion of applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire and manage their own employees. Employees of State Farm agents are not employees of State Farm.
Are you ready to take the next step in your customer service career? Click the job application button now to submit your resume and start your journey as a Customer Service Representative (CSR) at Jason Young - State Farm Agency.