Customer Service Representative (CSR)
Location: West Palm Beach, FL
Job Type: fulltime
Company: Christopher Tighe - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) position at a State Farm Agency in West Palm Beach, FL, is designed for individuals passionate about delivering outstanding service and supporting clients with their insurance needs. As a CSR, you will play a key role in ensuring clients receive prompt, accurate, and friendly assistance, helping to foster client loyalty and satisfaction through every interaction. This is an excellent opportunity for candidates interested in developing a career in the insurance industry, as comprehensive training will be provided to the right individual, regardless of prior insurance experience. The CSR role is integral to the agency’s continued growth and success, focusing on value-based client conversations and remarkable customer experiences.
Working as a Customer Service Representative (CSR) in West Palm Beach, FL, you will engage with both prospective and existing clients to build strong relationships and provide support on a variety of insurance-related topics. You will handle inquiries about insurance products, policy changes, billing, claims, and more, using a customer-focused, needs-based approach. The agency values individuals who are energetic, organized, and proactive in identifying client needs and delivering solutions that exceed expectations.
In this full-time Customer Service Representative (CSR) role, you will have the chance to gain valuable industry experience and enjoy significant growth potential within the agency. The position offers a competitive base pay plus bonus, making it a great fit for motivated individuals who are looking to advance their careers in a supportive and dynamic environment. As part of a close-knit team, you will contribute to the agency’s goals while developing your own professional skills and expertise in insurance services.
West Palm Beach, FL, is a vibrant area known for its diverse community and professional opportunities, making it an appealing location for individuals seeking a rewarding career in customer service and insurance. The agency is committed to maintaining a positive, inclusive workplace where all employees can thrive and advance their careers.
Customer Service Representative (CSR) - Summary- Provide exceptional customer service to prospective and current clients at a State Farm Agency in West Palm Beach, FL
- Engage in value-based conversations to support agency growth and client retention
- No prior insurance experience required; comprehensive training provided
- Opportunities for advancement within the agency
- Competitive base pay plus bonus structure
- Establish and maintain customer relationships through timely and effective communication
- Respond promptly and accurately to inquiries regarding insurance products, policy changes, claims, billing, eligibility, and coverage options
- Educate customers on insurance options using a customer-focused, needs-based review process
- Focus on providing excellent service and building client loyalty
- Follow up with clients as needed to ensure satisfaction and retention
- Deliver thorough and timely activity reports to the agent
- Base pay plus performance-based bonus
- Valuable experience and training in the insurance industry
- Potential for growth and advancement within the agency
- Bilingual Spanish/English is a plus
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational abilities and attention to detail
- Self-motivated, proactive, and dedicated to customer service excellence
- Ability to work effectively both independently and as part of a team
- Comfortable learning and using computer functions and new systems
- Strong multi-tasking capabilities and pride in delivering accurate, timely work
- Ability to obtain a 2-20 or 4-40 insurance license (must have or be able to obtain)
- Willingness to obtain a 2-15 insurance license
- Commitment to staying current with product changes, licensing, technical developments, and ongoing education
- Enthusiastic and energetic professional with a passion for delivering exceptional service
- People-oriented, organized, and detail-focused
- Proactive in problem-solving and driven to exceed client expectations
- Motivated to succeed and eager to grow within the insurance industry
- Flexible and adaptable to changing customer needs and agency priorities
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents are required to complete applicable licensing requirements and training
- State Farm agents are independent contractors who hire and manage their own teams
- State Farm agents' employees are not employees of State Farm Insurance Companies
If you are motivated to succeed as a Customer Service Representative (CSR) and can see yourself thriving in this role, we encourage you to click the job application button and begin your journey toward a rewarding career in West Palm Beach, FL. We look forward to reviewing your application and discussing the next steps in the interview process!