Customer Service Representative (CSR)
Location: CHICAGO, IL
Job Type: fulltime
Company: Brent Becker - State Farm Agency
Salary: $17.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) role is a dynamic opportunity for individuals seeking to launch or advance their career in insurance and customer relations. As a CSR, you will play a pivotal role in representing an independent agency team. You will focus on delivering outstanding customer service and supporting clients with their insurance needs. This is an engaging position for those who are motivated, driven, and eager to contribute to a growing business. Whether you are new to the insurance industry or come with relevant experience, comprehensive training will be provided to prepare you for success. The position offers the chance to work with a reputable insurance brand’s agent, gaining valuable experience and opening doors for future career growth.
Our agency values professionalism, attention to detail, and a proactive approach to problem-solving. We are looking for candidates who can bring positive energy to the office environment and are committed to helping customers with their insurance questions and policy management. If you thrive in a fast-paced setting and are passionate about building relationships, this could be the perfect opportunity for you. Join a supportive team where your contributions directly impact both client satisfaction and business success.
Duties & Responsibilities- Establish and foster customer relationships by engaging in meaningful, value-based conversations.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance products, coverages, eligibility, policy changes, claims, and billing.
- Educate clients on available insurance options using a customer-focused, needs-based review process.
- Follow up with customers as needed to ensure satisfaction and address outstanding issues or questions.
- Maintain strong work ethic and total commitment to success each and every day.
- Produce timely and thorough activity reports for the agency agent as required.
- Remain up to date on product changes, licensing requirements, and technical developments within the insurance industry.
- Work collaboratively with other team members to achieve office goals and provide a seamless customer experience.
- Demonstrate organizational skills by managing multiple tasks and priorities effectively.
- Uphold the agency’s standards for customer care and integrity in all interactions.
- Competitive base pay plus production-based bonuses as part of the compensation package.
- PTO, including vacation and personal/sick days, provided to support work-life balance.
- Access to a SIMPLE IRA retirement plan for long-term financial security.
- Opportunities to gain valuable experience in the insurance field.
- Potential for career growth and advancement within the agency, based on performance and professional development.
- Excellent interpersonal skills to build strong relationships with clients and colleagues.
- Outstanding written, verbal, and listening communication abilities.
- People-oriented mindset with a genuine desire to assist others.
- Strong organizational skills and attention to detail.
- Self-motivated with a proactive approach to problem-solving and customer service.
- Comfort with learning and utilizing various computer functions and digital tools.
- Ability to work efficiently in a team-oriented office environment.
- Multi-tasking capability to manage competing demands and prioritize effectively.
- Commitment to completing work accurately and in a timely manner.
- Property & Casualty license (must be able to obtain if not already held).
- Life and Health license (must be able to obtain if not already held).
- Willingness to engage in ongoing learning, including staying current on product changes, licensing, and continuing education.
- Energetic, self-starting individual with a passion for customer service and building relationships.
- Thrives in a fast-paced, team-oriented environment where attention to detail and a strong work ethic are valued.
- Demonstrates adaptability, professionalism, and a positive attitude in all interactions.
- Eager to learn about the insurance industry and committed to meeting licensing requirements.
- Seeks a role with growth potential and opportunities for advancement within an independent agency setting.
- This position is with an independent agency agent, not with the parent insurance company. Employees of agency agents are required to complete applicable licensing and training programs.
- Agency agents are independent contractors and hire their own employees. Employees of agency agents are not employees of the parent insurance company.
- Our agency is committed to providing equal employment opportunities to all qualified applicants and employees.
- If you are motivated to succeed and envision yourself in this Customer Service Representative (CSR) role, we encourage you to submit your application today by clicking the job application button and take the next step in your career journey.