Customer Service Representative (CSR)
Location: Charlotte, NC
Job Type: fulltime
Company: Micael A Grant - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
We are currently seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our dynamic insurance team. As a Customer Service Representative, you will play a vital role in building lasting relationships with clients and delivering exceptional customer experiences. This position does not require prior insurance experience, as comprehensive training will be provided for candidates with the right skills and attitude. If you are eager to grow professionally and thrive in a fast-paced, client-focused environment, this is a fantastic opportunity to launch or advance your career in the insurance industry as a full-time Customer Service Representative (CSR).
As a Customer Service Representative (CSR), you will become an integral part of our insurance agency, gaining valuable experience and exposure to the core operations of a successful business. You will be responsible for engaging with clients, understanding their insurance needs, and providing clear, accurate information regarding available products and services. Your proactive approach and commitment to outstanding service will be crucial to our team’s continued success.
Our agency values energetic professionals who are motivated to help our business grow through value-driven conversations and memorable customer service. As a Customer Service Representative (CSR), you will have the opportunity to develop your skills, contribute to a collaborative team, and pursue long-term advancement within the organization. If you take pride in your work, enjoy solving problems, and are dedicated to delivering results, we encourage you to apply for this rewarding role.
Customer Service Representative (CSR) - Summary- Engage with customers to provide prompt, friendly, and accurate service across a variety of insurance-related topics.
- Maintain ongoing relationships with clients, ensuring their needs are met and follow up as necessary.
- Educate customers about insurance options using a needs-based, customer-focused approach.
- Contribute to a supportive, high-performing team environment that values success and professionalism.
- Establish and nurture customer relationships, following up to address ongoing needs and inquiries.
- Respond to questions regarding insurance availability, eligibility, policy changes, claim submissions, billing, and coverage options.
- Guide clients through insurance processes, ensuring a thorough understanding of products and services.
- Utilize a consultative sales approach to match customer needs with available insurance solutions.
- Maintain detailed and timely activity reports for the agency’s records.
- Demonstrate a consistent work ethic and dedication to daily success and team goals.
- Competitive base pay with bonus opportunities, designed to reward your performance and contributions.
- PTO including vacation and personal/sick days to support work-life balance.
- On-the-job training and professional development in insurance industry best practices.
- Potential for growth and advancement within the agency for high-performing Customer Service Representatives (CSR).
- Excellent interpersonal, verbal, and written communication skills.
- Detail-oriented with strong organizational abilities.
- Self-motivated, proactive, and capable of multi-tasking in a dynamic environment.
- Commitment to providing outstanding customer service at all times.
- Ability to learn and adapt to new computer systems and processes.
- Team player with a collaborative mindset and the ability to work effectively with others.
- Must be able to obtain Property & Casualty and Life & Health insurance licenses as required by state law.
- Willingness to stay current with product updates, licensing requirements, and industry standards through continuing education.
- Driven individual who is passionate about helping people and making a positive impact through customer interactions.
- Thrives in a fast-paced, goal-oriented work setting.
- Keen attention to accuracy, timeliness, and professionalism in all tasks.
- Adaptable and eager to learn new skills relevant to the insurance industry.
- Committed to achieving team and personal growth within a supportive environment.
- This position is with an independent contractor agent and not directly with the parent insurance company.
- All employees must complete applicable licensing and training requirements as mandated by state regulations and agency standards.
- Employment is contingent upon successful completion of all required background checks and licensing.
- The agency is committed to providing equal employment opportunities to all qualified candidates.
Ready to start or grow your career as a Customer Service Representative (CSR)? Take the next step by clicking the application button and submitting your resume. Join our team and discover the rewards of a fulfilling career in insurance, where your dedication and skills make a real difference!
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.