Customer Service Representative (CSR)
Location: PARK RIDGE, IL
Job Type: fulltime
Company: JT Restko - State Farm Agency
Salary: $45000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) plays a pivotal role in providing high-quality customer support and service within an established insurance agency. This full-time opportunity offers motivated individuals a chance to grow their skills and develop a rewarding career in the insurance industry. As a Customer Service Representative (CSR), you will be empowered to build strong customer relationships, address client needs, and help the agency achieve its goals through outstanding support and communication. Working as part of a dynamic team, you will receive training and support while gaining valuable experience in the insurance sector. If you are an enthusiastic, self-driven individual with a passion for delivering excellent customer service, this is an ideal opportunity to join a reputable agency and make a meaningful impact.
Located in a thriving community, this position offers a great environment to grow your career, gain new skills, and contribute to a team that values both personal and professional development. Enjoy the benefits of working with a supportive group of insurance professionals who are committed to helping customers and each other succeed. Take advantage of excellent growth potential, on-the-job training, and opportunities for advancement in a company that prioritizes customer satisfaction and employee engagement. Apply now to start your journey as a Customer Service Representative (CSR)!
Duties & Responsibilities- Establish and maintain strong customer relationships by providing prompt, accurate, and friendly service across all communication channels.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients on insurance options using a customer-focused, needs-based review process to ensure they understand available products and services.
- Follow up with customers as needed to address concerns, resolve issues, and ensure ongoing satisfaction with agency services.
- Maintain a positive and proactive work ethic, demonstrating total commitment to customer service and agency success every day.
- Provide timely and thorough activity reports to agency management to support business operations and customer engagement strategies.
- Stay updated on product changes, technical developments, and continuing education requirements to deliver informed, compliant service.
- Work collaboratively within a team environment to achieve agency goals and support colleagues as needed.
- Effectively multi-task and manage competing priorities in a fast-paced setting while maintaining attention to detail and accuracy.
- Competitive base salary with bonus and commission earning potential.
- Signing bonus available for qualified candidates.
- PTO—including vacation days and personal/sick leave for work-life balance.
- Comprehensive life insurance coverage.
- Opportunities for valuable experience and career advancement within the agency.
- Supportive team environment focused on professional growth and success.
- Prior customer service experience is required.
- Previous experience with State Farm products or systems is a plus, but not mandatory.
- Bilingual abilities in English/Spanish or English/Polish are preferred to better serve a diverse customer base.
- Strong interpersonal, written, verbal, and listening communication skills.
- Organizational skills and the ability to manage multiple tasks efficiently.
- Self-motivated, people-oriented, and proactive in problem-solving.
- Dedicated to accuracy, detail orientation, and timely completion of work.
- Must be able to learn and use relevant computer functions and agency software.
- Ability to work collaboratively within a team to achieve shared objectives.
- Property & Casualty insurance license (must be obtained prior to start date if not already held).
- Life and Health insurance license (must be obtained as required).
- Commitment to staying current with industry changes, licensing requirements, and ongoing technical training.
- Energetic, motivated, and enthusiastic about delivering exceptional customer service.
- Comfortable in a fast-paced, dynamic work environment.
- Able to build rapport quickly and maintain positive relationships with clients and team members.
- Seeks long-term growth and development within the insurance industry.
- Values accuracy, integrity, and professionalism in all work activities.
- Embraces opportunities for ongoing learning and improvement.
- This position is within an independent contractor agency. Employees of the agency must complete any applicable licensing requirements and training programs as required by law.
- Agency employees are not employees of the insurance carrier, but rather work as part of an independent business representing carrier products and services.
- The agency is committed to providing equal employment opportunities to all individuals and encourages candidates of all backgrounds to apply.
- If you are ready to contribute to a team-focused agency and are committed to delivering outstanding customer support, we encourage you to apply by clicking the job application button to take the next step in your career as a Customer Service Representative (CSR).
EEO Statement: This position is with an independent contractor agent, not with the insurance company. Employees of agents must be able to successfully complete any applicable licensing requirements and training programs. Agent employees are not employees of the insurance company.